SALARY: Up to $45,429/yr. ABC's Retail Operations is our largest division consisting of 377 retail ABC stores throughout Virginia. We consider our dynamic and committed retail staff as one of the most important ambassadors in ABC's mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments. JOB SUMMARY Under the general direction of the Regional Manager, the Licensee Relationship Manager provides a high level of customer service and individualized attention to Licensee customers, while promoting public safety through the responsible sale and regulation of alcoholic beverages. ESSENTIAL DUTIES * Provide direct support and customer service to licensees, including onboarding and orientation, online order training, personalized assistance with product selection, and the management of the licensee ordering and fulfillment process.
Collaborate with licensee partners to foster a successful business relationship, while working to grow and expand their outreach efforts in the region.
Guide licensees in their product selections through observation, product knowledge, and current consumer trends.
Facilitate the online order, bulk order, online lottery, and limited availability handling processes within the region.
Assists in the development of marketing strategies and sales campaigns geared towards licensee customers.
Coordinate regional product transfers.
Collaborate with store stocking to improve the product management of new items, closeouts, and slow movers, and will make recommendations for forecasting improvements.
Conduct and track quarterly visits to each licensee location to build relationships, discuss their needs, and provide training on new processes and/or products.
Maintains shelf stock of Licensee pick area. Works overflow areas during slower periods of the day to assist personnel on the sales floor.
Manages inventory levels to minimize stock outs of licensee merchandise. Communicates replenishment needs to management.
Works with store stocking to reduce the potential for regional stock-outs of licensee purchased products and limited availability items.
Places orders for specialty merchandise, SOC, limited availability items, and single bottle/ case deliveries to satisfy licensee requests and contacts customer when products are ready for pickup.
Originates and develops new merchandising techniques. Queries licensees for their feedback on store promotions, new products, recipes and food pairings.
All other related duties as assigned.
Must have considerable experience working in a fast-paced high volume retail operation.
Knowledgeable of Virginia ABC products, their taste attributes, and nature of licensee businesses.
Working knowledge of Virginia ABC store operations, policies, procedures, and current assortments.
Thorough knowledge of the local retail market and current licensee customers.
Expert knowledge of the licensee ordering and verification process.
Effective communication and interpersonal skills.
Proficiency with operating a PC, POS, and other computer peripherals.
Ability to move cases of alcoholic beverages (up to 65 pounds) and maneuver a hand-truck and/or trolley loaded with 5-6 cases at a time.
State Of Virginia