Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us stand-up an in-house brokerage operation to delight our customers and deliver significant impact to the company.
Every month, we help thousands of new homeowners through the move-in journey. During this time, they have all sorts of needs and tasks to complete before moving into their new homes: home insurance quotes, utility connections, finding movers and handymen, home security needs and internet services. Our Welcome Call agents help our customers handle these things in a few easy phone calls, saving them lots of time and money.
Porch is looking for a proven leader who can help build our insurance operation and transform a team of Welcome Call Agents into effective insurance sales agents.
What You Will Do:
Oversee all aspects of the day-to-day agent staff, including coaching and mentoring
Maintain the production of insurance sales while helping to foster a team environment and a high level of customer satisfaction
Communicate to management regarding issues affecting the performance of the staff or customer satisfaction
Conduct new hire interviews and advise in hiring decisions
Build understanding and awareness of insurance products, growth and retention strategies and assesses agent's impact and readiness to support initiatives
Identify training needs and evaluate current training methods to maximize individual performance and unit flexibility
Continuously consider process improvements and implement best practices
Ensure all critical operational metrics are achieved such as service levels, customer care, productivity standards, customer satisfaction scores
Engage in optimal and appropriate usage of applicable agency management systems
Provide support to team as needed: answer policy level requests such as policy and billing questions
Skills and Competencies:
Exceptional leadership, coaching/mentoring skills and problem solving skills
Customer-orientation and ability to effectively trouble-shoot and resolve customer questions and concerns
Demonstrated integrity within a professional environment
High degree of dependability, motivation and flexibility and ability to adapt to new situations and learn quickly
Proficient in Agency Management Systems
Effective organization and time management skills with the ability to work under pressure
What You Will Bring:
Active Property & Casualty License
5+ years of agency/brokerage experience with increasing levels of management responsibility
In-depth knowledge of structure, functions, flow, and procedures of brokerage and policy operations
Previous experience in Property & Casualty insurance customer service
Bachelor's degree or equivalent experience
Must continue to meet continuing education requirements for license renewal
Launched September, 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry leading partner for the home. With more than 250,000 active professionals across the U.S., Porch partners with large retailers like Walmart, Lowe's, and Pottery Barn to provide home services fulfillment for their customers, as well as direct-to-consumer access to more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the "home journey" including moving in, installations, assembly, repairs and ongoing maintenance last year alone, the company facilitated over 2 million home-related projects, generating almost $1 billion in revenue for small business owners and sole proprietors in specialty areas such as plumbing, roofing, electrical work carpentry, and more.