Simple Business, Inc Atlanta , GA 30301
Posted 2 months ago
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.
We want team members who have the drive to challenge boundaries. If you're smart and passionate about delivering brilliant customer experiences, we'd love to hear from you.
We are seeking Licensed Insurance Agents to join us in the Boston, MA or Atlanta, GA area.
Our Customer Solutions Center (CSC) is a critical driver of sales, retention, customer insights and customer experience. As a Licensed Insurance Agent in our Sales Department, you will take a consultative approach to guide customers through the sales journey on inbound and outbound calls and help them find the right coverage for their business. You will also have the opportunity to share insights and ideas with the broader business to increase sales, revenue and customer experience, and to participate in Test and Learn initiatives used to inform business decisions and improve processes.
As a Licensed Insurance Agent, you will:
Have the ability to develop new business opportunities
Be capable of overcoming customer objections throughout a sales process
Ensure maximum business leads with successful sales techniques
Deal with internal departments to optimize quality of service, business growth, and customer satisfaction
Adhere to all compliance and quality standards
Use relevant systems to update information held on customer accounts
Respond to emails and handle high volumes of calls and leads relating to new business
Communicate and liaise with customers using appropriate methods to ensure a good customer journey
Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
Effective management of call backs and follow ups
Respond to and follow up sales enquiries using appropriate methods
Attend and be present at internal meetings with other company functions as needed
Provide ongoing customer support, issuing quotes and policy documents, handling inbound calls from customers, processing renewals, cancellations and certificates of insurance, and make changes to current policies and issuing cancel / rewrites when necessary
What we are looking for:
Property & Casualty Producer license
Someone who is passionate about the customer experience
Be computer literate with the ability to navigate and use multiple systems
Good active listening skills, with the ability to show acknowledgement to customers
Be able to adapt one's style to engage with different customers in the right way
The ability to recognize and understand different customer needs and treat each customer as an individual
Communicate information on our different products that shows real value to each customer
Be able to deal with different customer concerns, questions, and objections
Ensure that all interactions result in a positive experience for the customer regardless of the sale outcome
A team player who is able to work with others as well as in isolation when required
Self-motivated with the drive to reach realistic & stretching targets
Experience in commercial insurance lines or in a complex insurance domain
Ability to work successfully in a remote environment
Additional information about the role:
You'll receive a competitive base salary plus a lucrative monthly commissions structure
Eligible for annual company bonus
Frequent sales contests and recognition program incentives
Must be flexible to work within the hours of 8am-8pm Eastern Time, M-F - shift bids are performed quarterly with order of selection determined by performance rankings
This is a hybrid role with in-office attendance expected a minimum of once per month with a focus on connections events, team building and peer coaching
What are the benefits?
Here are some of the great benefits and perks that come from being a Simply Business employee:
A salary that reflects your experience, our pay policy, and the market we're in from your first day
Group plan for medical, dental, vision, and prescription drug coverage
Short term disability, long term disability, and life insurance coverage
Participation in the Company's bonus program
Participation in 401(k) plan with a 3% employer match
Commuter benefits to help cut down on parking and public transit costs
25 days of vacation time plus 10 sick days and 10 company holidays
A genuine investment in your learning and development
Annual company trip, regular outings, and volunteer opportunities
An awesome WeWork office with cold brew coffee and other beverages on tap, local pop-up events, and more
Simply Business is an equal opportunity employer. We're committed to welcoming and helping to grow employees within an inclusive & diverse culture. And that commitment starts with our interview process.
Once you apply, your info will be reviewed in a committee with employees from different levels, teams, and experiences. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at SB, so you'll have the opportunity to meet a variety of people throughout the process. Get excited!
Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/
What's going on with work from home and return to the office?
More and more, people are talking about going back to the workplace and the new normal. At Simply Business, we're thinking of it as a Better Normal. That means offering our SBers more choice and greater flexibility to work in a way that's best for their particular job, their teams, and their lives.
We're shifting to a hybrid working model, so we'll have employees working virtually and in the office at any given time.
We're also aware there are times when working together in person is the best way to get things done. We expect our SBers to connect in their hubs (that's what we call our offices) most likely once every few weeks. That said, there's no one-size-fits-all solution, so we expect all SBers and their teams will find the operating rhythm that works best for them.
If you're wondering what it might be like for you at Simply Business, our Talent Acquisition is happy to answer any questions. In fact for them, it's perfectly normal.
Most of our interviews will still take place over Zoom (however, depending on the role, there may be the opportunity/expectation to meet members of the team in-person). If it looks like you could be a good fit for the role, we'll ask you to interview on Zoom - you'll need WiFi and a laptop, or a 4G-enabled smartphone. If you don't have access to either of these, or you need support with your application, get in touch with us at firstname.lastname@example.org. Similarly, please email us with any questions or if you want to pause your application for a bit - we'll be happy to keep you updated on future opportunities like the one above.
Simple Business, Inc