Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.
Have a license? Come and work in a FUN and Exciting environment!
$18.00 Per hour plus incentives!
Position Purpose: The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client's products and services.
Assist Medicare-eligible individuals telephonically in the following ways:
Market plans in the states from which Consumers are calling and in which the Agent is licensed and appointed.
Qualify for meetings and appointments.
Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies.
Secure compliant enrollment into appropriate plan.
May support additional needs as required by client.
Strong desire to "Help People Live Healthier Lives" by educating consumers on available plans and assistance in enrollment in a plan that meets the consumers healthcare needs.
Is a people person with the ability to sell.
Minimum of six (6) months proven consultative sales experience.
Proven success in a call center or similar structured work environment.
An education level of a high school diploma or GED.
Authorization to work in the United States.
Prior stable work experience.
Proficiency with computers and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their ability of phone and non-phone activities.
Ability to not only understand complex Medicare programs, but be able to explain/articulate Medicare programs to consumers in ways that are clear, correct and objective.
Ability to multi-task, which includes the ability to understand multiple products and multiple levels of benefits within each product.
Ability to remain focused and productive each day though tasks may be repetitive.
1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
Stable work history
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments including demonstrated experience with Microsoft applications
Ability to pass a drug screen and background check
Bilingual (Spanish/English) skills a plus
Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Ability to type a minimum of 30 WPM
Be a team player
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!