The LDO analyzes prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients needs and expectations. Additionally, problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide patients with exceptional customer service by understanding and assisting the patient's needs.
Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient.
Converse with patients to analyze and assess patient's vision problems and needs.
Provide oversight on all prescriptions throughout the office
Maximize sales by using the company's best, better, good sales concept, maximizing key areas; Promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc.
Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits
Understand the company's cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx").
Focus on all company Key Patient Indicators
Educate patient on the adaptation of new Rx's and care of lenses.
Use pupillometer, PD ruler and other technical aids for proper fit and measurements.
Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify patient of any delays of delivery times.
Understand all promotions, coupons and third-party programs available through My Eye Dr.
Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior.
Use lensometer to neutralize, verify and make a final inspection of eyewear.
Notify and re-notify patients when eyeglasses are complete for dispensing.
Fit and adjust completed eyewear for each patient.
Ensure product pricing is accurate
Monitor jobs waiting to be picked up. Inform management of any job held over 30 days
Clean and merchandise displays on a daily basis, displaying effective merchandise at all times.
Place all returns in their proper bins.
Perform preliminary testing for patients, as needed.
Accurately process patient payment transactions.
Help maintain the attractive appearance of the office.
Attend all office meetings.
Participate in all training opportunities offered by My Eye Dr.
Other duties, as assigned.
EXPERIENCE AND QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
Strong comfort level with optical and lens related concerns.
Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily.
Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met
Proficiency in utilization of automated equipment and systems standard to the optometry industry