Licensed Clinical Access To Care Coordinator

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• The compensation for this position can be up to $91,187.99. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program:

Program Type: Children's Intensive Services

Population Served: 0 -21 years old

Position Summary

The Licensed Clinical Access to Care Coordinator monitors and coordinates all referrals to assigned programs ensures appropriate access to care for consumers. Conducts quality assurance reviews of intake documentation. Assists with facilitating the transfer and referral of consumers to outside resources and service providers. Provides individual, group and/or family therapy to clients and/or families as needed. Provides clinical assessment, field-based and outreach services to clients and their families; case management and advocacy services as needed.

Essential Duties and Responsibilities

• Works with Pacific Clinics Call Center and the Clinical Quality Assurance Access to Care Specialist to track referrals and Access to Care outcomes. Tracks trends such as no-show rates to assist with scheduling.

• Monitors intake slots regularly to facilitate availability and ensure that language capabilities meet referral needs.

• Collaborates regularly with the Pacific Clinics Call Center staff to ensure the scheduling process is running smoothly.

• Reviews intake documentation for diagnostic accuracy and ensures critical elements are included such as the presence of a substance use disorder, culture and high risk issues.

• Reviews intakes after completion for level of care and assists with transfer process both internally and externally.

• Assists with continuous quality improvement efforts regarding intake process and chair meetings as required

• Assists with transfers, both within Pacific Clinics and to outside providers, during the treatment process.

• Collaborates with case managers and other staff to maintain a list of outside referrals sources for mental health care.

• Communicates and collaborates with Los Angeles County Department of Mental Health Service Area Navigators as appropriate.

• Assists with case assignment during disposition and track updates in Welligent.

• Assists the program director with reviewing assessment and re-assessment checklists regularly and update as agency changes implemented.

• Conducts intakes not assigned to other staff and act as back-up as available during staff absences.

• Completes Access to Care triage screening tools with walk-ins as available.

• Conducts family-centered, strengths-based, culturally competent individualized intakes/assessments gathering information from family, consumer, significant other and involved agencies in the office or in the field as appropriate.

• Includes healthcare, substance abuse, co-occurring disorders, employment or housing, as appropriate, in treatment plans.

• Completes Client Treatment Plans, progress notes, and other DMH required documentation within two to three business days of service delivery and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources.- Recommend that this aligns with the new LA DMH policy/expectations (401.02) on documentation turnaround.

• Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client's functional skills, daily living skills, social skills, and linking up to needed community services and support resources.

• Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.

• Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate resources.

• Provides services in the community or in the field consistent with program and funding source contractual requirements.

• Works with the treatment team to provide appropriate coordinated care services to clients and their families.

• Displays sensitivity to the cultural and linguistic needs of the clients and families served.

• Interacts well with other internal programs, clinical/support staff and with external sources such as school or community personnel as applicable.

• Completes billing expectations per Agency requirements and provides services consistent with program needs.

• May be required to obtain LPS designation and participate in on-call rotation and respond to after hours calls based on program requirements.

• Attends and participates in staff meetings to provide input towards program development and staff training.

• Reports to work on time and maintains reliable and regular attendance.

• Models Pacific Clinics' approach, mission and core values in all communication and correspondence.

• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

• Performs other duties as assigned.

Experience / Requirements

• Currently California Licensed Psychologist, MFT, LCSW or LPCC.

• Experience completing Los Angeles County Department of Mental Health required documentation.

• Minimum of three years experience conducting family-centered, strengths-based, culturally competent individualized intakes / assessments, including gathering information from family, consumer, significant other and involved agencies in office or field-based programs.

• Knowledge and experience with electronic health records (EHR), Welligent preferred.

• Excellent written and verbal communication skills.

• Demonstrated experience and ability to relate to a culturally diverse clientele and staff.

• Bilingual skills in the appropriate language for the Clinics' clients are highly preferred.

• Familiar with Windows operating system, MS WORDS, EXCEL, email, etc. able to compose correspondence/notes and type up correspondence/notes using correct format and grammar.

• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics' community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.