A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling travel, tours, airline tickets, and membership products.
Route members with a complete travel itinerary, including triptiks, brochures, tour books, maps, travel, and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.
Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.
Respond to customer inquiries and refer to an agent when appropriate.
Provide a high level of administrative support to Travel and Insurance Agents during peak periods.
Provide customer assistance through the performance of sales processing activities and assist management in the basic training of less senior personnel.
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary.
How you will benefit:
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
Possess the appropriate State Property & Casualty license
Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire
May be required to attain and maintain state membership licenses as appropriate by department
Touring procedures including the development of auto travel routings, marked maps and triptiks
Club and Travel promotions including the sales of travel, club and membership products and services
Promoting the sales of ACG insurance using established guidelines
Providing a high level of customer-focused service
Servicing insurance policies and processing applications, renewals and amendments
Responding to billing and coverage questions
Promoting the sale of insurance products and/or travel and membership products
Processing monetary transactions
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and web based operations
Knowledge and Skills:
Auto Club Group Preferred Vendors requirements
Auto Club Group service standards
Insurance and travel terminology
General insurance and/or travel regulations
Sales regulatory and compliance guidelines
Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
Communicate effectively (verbal and written) with others in a work environment
Perform mathematical calculations to accurately perform monetary transactions
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Work irregular hours including holidays and weekends (may include community events)
Work under pressure in a high volume, fast paced customer service environment
Maintain appropriate State Property & Casualty license
What its like to work for us:
We serve our members by making their satisfaction our highest priority. We do whats right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy lifes journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth
AAA Membership growth and renewal
Become the flagship club of the AAA Federation
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
AAA Southern New England