Licensed Branch Customer Service Rep - Naples

AAA Southern New England Naples , FL 34102

Posted 2 months ago

Introduction

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Overview

About ACG

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.

Compensation

The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!

Responsibilities

  • Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling travel, tours, airline tickets, and membership products.

  • Route members with a complete travel itinerary, including triptiks, brochures, tour books, maps, travel, and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.

  • Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.

  • Respond to customer inquiries and refer to an agent when appropriate.

  • Provide a high level of administrative support to Travel and Insurance Agents during peak periods.

  • Provide customer assistance through the performance of sales processing activities and assist management in the basic training of less senior personnel.

  • Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary.

How you will benefit:

  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

Requirements

Education:

  • Possess the appropriate State Property & Casualty license

  • Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire

  • May be required to attain and maintain state membership licenses as appropriate by department

Experience:

  • Touring procedures including the development of auto travel routings, marked maps and triptiks

  • Club and Travel promotions including the sales of travel, club and membership products and services

  • Promoting the sales of ACG insurance using established guidelines

  • Providing a high level of customer-focused service

  • Servicing insurance policies and processing applications, renewals and amendments

  • Taking payments

  • Responding to billing and coverage questions

  • Promoting the sale of insurance products and/or travel and membership products

  • Processing monetary transactions

  • Outbound promotional calls for insurance and/or travel

  • Computer software applications (Word, Excel, etc.) and web based operations

Knowledge and Skills:

  • Auto Club Group Preferred Vendors requirements

  • Auto Club Group service standards

  • Insurance and travel terminology

  • General insurance and/or travel regulations

  • Underwriting procedures

  • Sales regulatory and compliance guidelines

  • Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

  • Communicate effectively (verbal and written) with others in a work environment

  • Perform mathematical calculations to accurately perform monetary transactions

  • Work effectively in a team environment

  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

  • Work irregular hours including holidays and weekends (may include community events)

  • Work under pressure in a high volume, fast paced customer service environment

  • Maintain appropriate State Property & Casualty license

What its like to work for us:

We serve our members by making their satisfaction our highest priority. We do whats right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy lifes journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

  • Long-term, sustainable, profitable growth

  • AAA Membership growth and renewal

  • Operational excellence

  • Become the flagship club of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Branch Customer Service Rep Naples FL

AAA Southern New England

Posted 1 week ago

VIEW JOBS 1/13/2022 12:00:00 AM 2022-04-13T00:00 Introduction A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you. Overview About ACG The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.   Compensation The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!   Responsibilities What you will do: The Auto Club Group is seeking prospective Member Representative I’s who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members. In this position, you will have the opportunity to: * Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. * Respond to customer inquiries and refers to senior staff or agent when appropriate.  * Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.    * Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.  * Provide administrative support to the travel and/or insurance sales staff during peak periods.   With our powerful brand and the mentoring we offer, you will find your position as a Member Representative I can lead to a rewarding career at our growing organization. How you will benefit: * Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: * 401k Match * Medical * Dental * Vision * PTO * Paid Holidays * Tuition Reimbursement   Requirements Qualifications   We’re looking for candidates who: Education: * Successful completion of Customer Service, Club, Travel and Payment Processing training within  6 months of hire Experience: * Working in a customer focused environment * Providing customer focused service and timely solutions to problems * Word software application * Taking  personal responsibility in seeking solutions to problems * Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals   Knowledge and Skills: Knowledge of: * Basic mathematical calculations to accurately perform monetary transactions * Communicate effectively (verbal and written) with others in a work environment * Work effectively in a team environment * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Work under pressure in a high volume, fast paced customer service environment * Work irregular hours including holidays and weekends (may include community events)   Ability to learn the following: * Promoting the sales of insurance, travel, club and membership products and services * Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures. * Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems * Excel software application * Conduct outbound promotional calls for insurance and/or travel AAA Southern New England Naples FL

Licensed Branch Customer Service Rep - Naples

AAA Southern New England