AEG Vision Hilliard , OH 43026
Posted 1 week ago
5555 Hilliard Rome Office Park, Hilliard, Ohio 43026Professional Vision Services Hilliard
Licensed Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
Participates in interviewing and selection of new practice employees.
Participates in employee disciplinary actions if necessary.
Custom fits glasses & precisely places prescription in lenses.
Collects eye and face measurements to ensure proper fit.
Interprets prescriptions written by optometrist and ophthalmologist.
Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
Together with Practice Manager, organized and leads staff meetings.
Provides ongoing feedback to employees.
Facilitates training for new team members.
Demonstrates cost awareness and makes suggestions on improving store's efficiency.
Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
Once a year, or as necessary, participates in store inventory.
Other duties as assigned by the Practice Manager.
Education
High school diploma or equivalent
State Licensure
Experience
Extensive optical and dispensing experience required
Experience with customer service and/or sales
Management experience preferred
Knowledge, Skills, Abilities, and other Characteristics
Excellent interpersonal and customer service skills
Computer literacy and data entry
Ability to read and understand basic financial statements
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Strong analytical and problem-solving skills
Strong conflict resolution skills
Ability to lift to 30 lbs., bend, kneel, and stand up to 8 hours a day
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full Time Employees only.
Physical Demands
Full-timeNegligibleOn-SiteBenefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays Benefits applicable to Full Time Employment only
AEG Vision