Library Technology Coordinator

SPECIAL INSTRUCTIONS: All applicants must provide proof of the required education at the time of application or submit to the Human Resources Department by the filing date. Applicants with foreign degrees/transcripts must provide U.S. degree equivalency by submitting a credential evaluation report. Applications are incomplete without the required documents and will be disqualified. Applicants are responsible for ensuring all documents are received by the deadline.

A wage increase of 4% is effective in July 2024.

Summary of Duties: Under general direction plans, organizes, and coordinates the installation and maintenance of the Library's computer operating system and related library software. Patches network connections and maintains library equipment, and devices in all three libraries for patron use.

Supervision Received and Exercised: Receives immediate direction from the Technical Services Manager or Department Director designee. Exercises no supervision.

• Performs specialized planning, maintenance, development, training, customer service, and support tasks related to assigned library computer hardware, software, and systems.

• Serves as a liaison with City Information Technology (IT) staff.

• Manages and updates content management systems (catalog and Library website).

• Responsible for maintaining automation services, including system backups, software installation and maintenance, system functionality, MARC record loading and all modules in the Integrated Library System (ILS); works with vendors to resolve problems.

• Coordinates with City IT staff and vendors, when necessary, to identify, repair, and resolve problems with library systems, including software and hardware.

• Develops specifications for new library systems and software.

• Develops, implements, coordinates, and interprets departmental policies, procedures and services surrounding the automation systems in use.

• Ensures regular maintenance of library operating systems (Windows, iOS, Chromebook, and Android) and that computer updates are scheduled, performed, and documented.

• Develops training programs for staff to understand new applications and troubleshoot basic problems with equipment and for patrons in the use of hardware, software, and systems.

• Evaluates performance of library technical equipment.

• Maintains effective working relationships with businesses or vendors.

• Works cooperatively with staff to coordinate library services and system administration.

• Participates in the preparation and monitoring of the budget for the library's automation system.

• Researches and analyses library equipment needs and prepares recommendations.

• Assists in the preparation, maintenance, and analysis of statistical reports drawn from online databases.

• Prepares reports, special studies and correspondence as directed.

• Participates in a variety of meetings, committees, training, and forums.

• Serves as a resource for library management and staff.

• Promotes and maintains safety in the workplace.

• Performs other related duties as required.

Knowledge of:

• Windows, iOS and Android operating systems

• Installation and configuration of computer hardware and software

• Basic configuration and troubleshooting network principles

• Computer documentation procedures

• Library terminology and operating procedures

• Content management systems

Ability to:

• Plan and coordinate the needs of various work units into ILS

• Effectively organize and prioritize workload

• Communicate effectively, both orally and in writing

• Use various desktop and online applications proficiently

• Install, troubleshoot, and repair computer equipment as needed

• Read, interpret and apply complex technical publications, manuals and other documents

• Provide technical training and assistance to staff

• Generate reports as necessary

• Promote the mission, values, and objectives of an effective public organization, particularly in the area of customer service

Education and Experience: A Bachelor's degree from an accredited college or university with a major in Information Systems, Computer Science, Telecommunications or a closely related computing systems field and one year of experience supporting public access computing and integrated library systems; or

An Associate's degree in Information Systems, Computer Science, Telecommunications or a closely related computing systems field and two years of experience supporting public access computing and integrated library systems; or

High School Diploma/GED and three years of experience supporting public access computing and integrated library systems.

Licenses and Certifications: A valid State of California Driver's License.

Physical Demands and Working Conditions: Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, business machines and related equipment; vision sufficient to read printed materials and distinguish colors; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in a normal conversational distance, on the telephone and in addressing groups; physical agility to push/pull, squat, twist, turn, bend, stoop, climb and reach overhead; physical mobility sufficient to move about the work environment, physical strength to lift up to 20 lbs.; may occasionally lift up to 30 pounds of books; physical stamina sufficient to sit for prolonged periods of time; mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions.

Business office working environment subject to sitting for prolonged periods of time, bending, crouching, or kneeling at files; reaching in all directions and pronged periods of time working at a computer terminal.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Employee must complete SB 1343 Sexual Harassment Prevention Training within six months of appointment and every two years thereafter.

For questions, please contact Patricia Peñaloza, Human Resources Manager, at (831) 758-7416 or patricia.penaloza@ci.salinas.ca.us