Library Technician

General Job Information

INTRODUCTION

This position is within the Public Services unit of the District of Columbia Public Library system and serves as a Library Technician. The DCPL provides residents and visitors environments that invite reading, learning and equips people to learn all their lives, to embrace diversity and build a thriving city.

The Library Technician orders and receives materials for the library's collections, performs collection maintenance activities, processes all new materials acquired by the library, and provides the library with properly prepared materials that are ready for public, and staff use.

DUTIES AND RESPONSIBILITIES

• Maintains the location's physical materials collections. Processes incoming material and evaluates collection material against standards for addition/removal for second level review;

• Maintains and updates specific inventories and supporting documents; publicizes the collection in public areas; advises colleagues on proper protocols, contributes to group collections projects and maintains the activity list of duty roster;

• Alters supervisor to collections processing; and coordinates materials handling by maintaining a duty roster of daily assignments

• Provides exceptional customer service. Staffs welcome, check-out and general library service zones; applies specific methods to make the location's population feel comfortable and welcome; greets customers and assists with directing customers to needed services and programs; shows customers how to use the library independently and in self-service capacities

• Responds to questions related to library and local services; offers basic computer assistance to customers on software and technology; assists department or branch staff through support for assigned projects

• Provides technology and operational support. Performs routine spot-checks on equipment to confirm proper functioning and handles issues accordingly

• Advises colleagues on proper protocols, and stays abreast of and incorporates new technology and trends.

• Assists with administrative functions. Orders and maintains office supplies and training materials; maintains appropriate signage for the public

• Collects and enters monthly statistics; provides logistical support for trainings; workshops, meetings and seminars including but not limited to, printing, A-V setup, preparing packets, registering participants, and coordinates entries of Department events in the online Library calendar.

QUALIFICATIONS AND EXPERIENCE

The incumbent must possess a high School diploma or GED plus a minimum of 2 (two) years of direct, in-person customer service experience in a public library setting or (1) year of specialized experience at the next lower grade level. Additionally, the following is required:

Knowledge of procedures related to library service to customers

Knowledge of one or more automated databases in order to help maintain control of various collections

Ability to communicate both orally and in writing

Skill in MS Office Products (Word, Excel, Outlook). Proficiency in other technology used by the Department such as scanning, digital software, and online calendar

RESIDENCY REQUIREMENT

A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

GENERAL SUITABILITY SCREENING

This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.

ENHANCED SUITABILITY SCREENING

The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.

EMPLOYMENT BENEFITS

Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

LICENSES AND CERTIFICATION

None

WORKING CONDITIONS/ENVIRONMENT

Work involves everyday risks or discomforts typically associated with libraries, offices, and meeting and training rooms. Work areas are adequately heated, lighted, and ventilated.

OTHER SIGNIFICANT FACTORS

Duration of Appointment: Career Service Regular Appointment

Collective Bargaining Unit: This positing is in the collective bargaining unit represented by Local 1808

Promotion Potential: None

Telework: Telework is at the discretion of the incumbent's supervisor

EQUAL EMPLOYMENT OPPORTUNITY

The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.

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