Library Specialist

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 37184

Posting Date: 6/11/2024

Posting End Date: 7/11/2024

Salary: $35,000

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.

YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).

Work Location

Campus map and location overview: USF - St. Petersburg Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S.

News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.

We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here.

Learn Here. Grow Here.

Position Details

Dept Number/Name: 3-5130-000 / Library

College Division: USFSP-Academic Affairs

Salary Plan: Staff

Job Code/Title: 4304 / Library Specialist

Hiring Salary/Salary Range: 35,000

Position Number: 00005008

Organizational Unit

USF St. Petersburg campus is a branch campus of the University of South Florida.

Situated on 52 acres of waterfront in the heart of downtown St. Petersburg, the USF St. Petersburg campus offers an intimate experience with the benefits of attending a large institution.

The Nelson Poynter Memorial Library (NPML) on the USF St. Petersburg campus is a closely integrated library within the USF Libraries. NPML is an airy three-story building; natural light comes through the many south-facing windows that overlook the sparkling waters of Bayboro Harbor.

NPML is staffed by 8 faculty librarians and 20 full-time professional staff.

Position Summary

This position serves as the User Specialist role and oversees customer service interactions at the Nelson Poynter Memorial Library Services Desk. This includes the oversight of group study room scheduling, circulation of library materials including books, reserves, laptops & other items; general informational assistance and familiarity with St Pete campus departments; This position reports to Manager, Library Operations, Discovery and User Services Department.

The Discovery & User Services Department provides support to USF faculty, staff, students and community members, including circulation, course reserves, uborrow, and interlibrary loan (ILL) services. This position as serves as morning desk staff, primary building opener, 730am to 430pm, M-F, and staffs desk on rotational Saturday shifts.

Requires specialized knowledge of the following operating systems: ALMA, PRIMO, ARES, ILLIAD, GOBI, University Bursar System OASIS/BANNER, PEOPLESOFT, and Amazon Bull Marketplace.

Responsibilities

• Opens library according to established procedures, M-F, when classes are in session

• Works as a team leader to receive and process all textbook requests. Processes requests for print, streaming media and electronic reserve requests for courses taught each semester

• Processing reserves involves checking for available materials in library catalog, avoiding placing duplicative textbook orders and ensuring titles are processed in a timely manner

• Provide all communication with faculty and builds relationships with faculty to assess and provide for students' course reserve needs

• Works with Dept manager to identify ALMA/PRIMO VE issues in Fulfillment module and suggests workflow improvements

• Assists with setting service desk scheduling for Access Services staff and student assistants

• Responds to all telephone, email and in-person inquiries at Service Desk and circulation inbox; stp-circulation@usf.edu

• Interprets policies as needed to facilitate customer transactions. Assures timely and appropriate response to patron inquiries. Resolves customer service complaints or issues in a timely and courteous manner.

• Verifies materials placed on permanent reserves comply with copyright policies.

• Maintains databases and statistics of current reserve, professors, courses and titles.

• Processes p-card purchases in coordination with collection development manager using vendor websites and ILS library software.

• Uses institutional pcard to place orders for textbooks and serials invoices for Collection Development & Tech Services. Uses Ex Libris ALMA acquisitions module to record and maintain PO lines for invoices.
  
  Recommends textbooks to be purchased through vendors websites or software (Amazon/GOBI).

• Maintains pdf files on shared storage of pcard transactions and receipts and reconciles pcard transactions and receipts with Library Fiscal Analyst. Reconciles incoming materials from Amazon with textbook invoices.
  
  Reviews textbook donations before accepting donations. Assists with purchasing dept supplies from Amazon.

• Represents the department, personnel division or University on occasional and recurring committees as requested.

• Participates on library teams and university committees as assigned by supervisor. Certified golf cart driver for library events. Represents Access Services unit at student orientation/FTIC summer orientation.

Physical Demands

Sitting in a typical office environment

• 25%

Walking

• 50%

Manual Dexterity

• 100%

Lifting between 25 and 50 pounds

• 25% to 50%

Compensation:

Base salary of $35,000

Position Qualifications:

MINIMUM:

This position requires a high school diploma and four years of experience in a customer service environment. Appropriate college coursework may substitute for the required experience.

PREFERRED:

Bachelor's degree preferred. 2 years academic library experience. Policy and procedure development. Experience with Integrated Library Systems (ILS) - Circulation module, including ability to troubleshoot between ILS and University business application systems.