Library Service Specialist

Harris County Houston , TX 77020

Posted 3 weeks ago

Position Description

Harris County Public Library - LSC - Tomball Branch Library

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks. Support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties & Responsibilities

  • Provide circulation and basic reference service within and beyond our walls

  • Promote library services to the community

  • Accurately enter data, handle sensitive customer information, and handle cash transactions

  • Maintain and promote an engaging and attractive library collection

  • Attend staff meetings, activities, and/or professional conferences, and actively serve on committees

  • Other duties as assigned

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or emailADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education

  • High School diploma or equivalent.

Experience

  • At least one (1) year of customer service experience

Knowledge, Skills, & Abilities

  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

  • Excellent communication skills (verbal & written)

  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

  • Ability to work well with public and staff members

  • Proficient with Social Media (Facebook, Twitter, Instagram, etc.)

  • Proficient with the Internet and Office 365

  • Must use your personal mobile device for our Multifactor Authentication process

PHYSICAL REQUIREMENTS:

  • Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications. General Information

LOCATION:

  • LSC - Tomball Community Library

HOURS:

  • Full-Time; 40 hours a week.

  • Typical shifts are Day, Evening, Nights, Weekends, etc.

SALARY:

  • $15.66 Per Hour.

  • Paid Biweekly.

WORK ENVIRONMENT:

  • This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes. There could be exposure to dangerous or aggressive/adverse populations.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.


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Library Service Specialist

Harris County