Library Senior Information Assistant

General Description

POSTING TYPE: Open Competitive

DEPARTMENT: Library

HOURS: Full-time

HIRING RANGE: $38,383 - $47,979/annually

FULL SALARY RANGE: $38,383 - $59,974/annually (Grade 103)

LOCATION: Varies throughout Dakota County

UNION: AFSCME - Library

CLOSE DATE: 4:30 p.m. on Monday, May 13, 2024

What You'll Do

The Library Senior Information Assistant will engage the community by providing exceptional customer service while assisting the public in the use of the Library. This includes managing customer accounts, retrieving library materials, checking items in and out, offering assistance and instruction on equipment and technology and managing workflow to accomplish duties in an efficient and responsive manner. This position requires regular evening and weekend shifts and involves a significant amount of physical activity.

The Library Senior Information Assistant works under the supervision of a Circulation Services Supervisor and Branch Manager.

This position may include day, evening and weekend hours. There is currently 1 opening for a full-time position at the Galaxie Library.This list of eligible candidates may be used to fill current and future Senior Information Assistant openings for a period of up to 3 months.

Who We Are

Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County Library's mission is to cultivate community, creativity and learning. Our goal is to provide positive, welcoming, and inclusive experiences for our customers and employees. Our work environments are places where differences are valued and accepted, and respect and personal growth are expected. We are committed to dismantling institutional racism and other forms of oppression. We seek individuals who are eager to build a culture of belonging and a more equitable world.

Minimum Qualifications

• High school diploma or G.E.D, and

• One year experience working in a customer service environment, and

• Experience with information technologies such as computers, Internet searching, and personal devices.

Preferred Qualifications

• One or more years of experience, paid or unpaid, working with the public in a library environment

• Experience working with diverse populations and customers with limited English proficiency

• Bilingual skills, especially Spanish or Somali languages

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1.Perform public service duties

a. Answer questions from the public in person, over the telephone and electronically

b. Explain clearly Library policies and procedures

c. Assist customers in managing their Library accounts including explaining charges and collecting fines and fees

d. Create and update customer accounts

e. Check in and check out library materials

f. Assist customers with the use of library facilities, equipment, and technology.

g. Assist customers in locating materials

2.Facilitate movement of materials

a. Unpack and sort delivery

b. Unload book return bins

c. Search collection for requested materials and process accordingly

d. Shelve Library materials

3.Work on specialized tasks

a. Process new materials, replace barcodes and security tags on existing materials

b. Assist with library displays and promoting the collection.

c. Order supplies

4.Attend training sessions as approved or assigned by the supervisor

5.Participate on County and Library committees

ESSENTIAL JOB FUNCTIONS: Duties 1-5 are essential functions.

Knowledge, Skills & Abilities and Work Environment

• Knowledge of email, word processing programs and other software used in Library

• Knowledge of basic math

• Strong interpersonal, oral and written communication skills

• Strong customer experience/engagement skills

• Ability to demonstrate creativity, flexibility, and initiative in accommodating customer and staff needs

• Ability to adapt to a rapidly changing work environment

• Ability to meet deadlines

• Ability to complete detailed work accurately and efficiently

• Ability to operate personal computers and other office equipment

• Ability to alphabetize and file

• Ability to push/pull heavy book carts and lift/move boxes

• Ability to provide explanation and instruction on library equipment and technology

• Ability to work with diverse customers from numerous cultural backgrounds

• Willingness to maintain flexibility in schedule and assignments

• Ability to apply Dakota County Library values of diversity, equity, and inclusion to the work of this role

Work Environment

Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, photocopier and printers. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force to up 50 pounds. Frequent standing, bending, twisting, stretching, crouching, reaching (forward and overhead) and grasping. Frequent wrist and finger manipulation due to high concentration of book handling and computer work. The successful candidate will complete a physical exam as part of the preemployment process.

Dakota County is committed to creating a diverse workforce and welcomes qualified applicants without regard to race, color, creed, ethnicity, religion, sex, gender, gender identity or expression, marital status, status with regard to public assistance, familial status, national origin, genetics, disability, or age.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits

• Excellent work-life balance

• Generous paid time off (accrual rate starts at four weeks per year)

• Eleven paid holidays each year and one floating holiday

• Pension with a generous employer contribution

• Employee Resource Groups

• Learning and development opportunities

Selection Process

• You submit an online application that includes supplemental questions

• We assign you a score based on your qualifications

• Top scoring candidates are referred to the hiring manager for interview consideration

• We conduct background and reference checks before hiring