Library Information Assistant

The New York Public Library Staten Island , NY 10301

Posted 1 week ago


The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL's neighborhood libraries in the Bronx, Manhattan, and Staten Islandmany of which date to Andrew Carnegie's visionary philanthropy at the turn of the 20th centuryare being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. He/she should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Principal Responsibilities

Under the general supervision of the Library Manager, a Library Information Assistant:

  • Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources

  • Answers questions from the public in person, over the telephone and electronically

  • Performs community outreach to promote and increase public participation and use of library services

  • Assists in planning and delivering library programs for children, teens and/or adults

  • Instructs patrons on the use of the Internet, computer applications and other Library services

  • Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures

  • Ensures patrons follow library policies and procedures

  • May take responsibility for the facility, staff and operations in the absence of the Library Manager

  • Performs other related duties as required

Required Education & Experience

  • Bachelor's degree required, preferably with a strong, well-rounded liberal arts background

Minimum Qualifications

  • Successfully demonstrated public service experience with the ability to work well with a diverse patronage

  • Demonstrated interpersonal, oral, and written communication skills

  • Successfully demonstrated ability to work as part of a team

  • Appreciation of literature and desire to encourage reading in others

  • Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously

  • Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices

  • Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases

Preferred Qualifications

  • Experience creating, conducting and/or participating in community training, programming and outreach preferred

  • Fluency in foreign language(s) preferred

All team members are expected and encouraged to embody the NYPL Core Values:

  • Be Helpful to patrons and colleagues

  • Be Resourceful in solving problems

  • Be Curious in all aspects of your work

Work Environment

  • Public library setting

Physical Duties

  • Lifting up to 15 lbs.

  • Sitting and standing for periods of time

  • Daily use of a computer

Starting Salary

USD $37,731.00/Yr.

35 hours per week To be scheduled during branch hours

Union / Non Union

Local 1930

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Library Information Assistant

The New York Public Library