Library Desktop Technician

Library Desktop Technician

The University of Southern Mississippi is currently accepting applications for the position of Library Desktop Technician.

Position Details Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States Division University Libraries Position Type Staff Employment Status Full Time Grant Funded No Salary Range 12.31 - 12.50 Pay Grade

N03

Posting Close Date Open until filled

Special Instructions to Applicants

Candidates should attach a cover letter and a resume to application. Review of applications will begin a week after posting and continue until position is filled.

Job Summary

Oversees the installation, maintenance, troubleshooting, migration, and inventory of Library Technology equipment and software. Manages the support queue and equipment reservations. Provides support for all Library Technology endeavors.

Primary Duties and Responsibilities

• Installs, sets up, maintains, troubleshoots, migrates, and repairs multi-platform hardware and software; documents, tracks, and resolves complex computing problems; responds to service calls and provides onsite maintenance for computer hardware; installs new equipment; performs preventative maintenance; resolves common desktop, printer, and network problems. Participates in the Disaster Recovery planning process as it relates to networking and data.
  
  Continually works on knowledge base for employee use. Reports issues to the Digital Lab Manager or the Head of Library Technology.

• Manages the support queue and equipment reservations and facilitates the timely resolution of issues. Follows up and/or updates supervisor and customer with status and information about work order.
  
  Records events and problems and their resolutions in work order logs in order to suggest possible improvements on procedures. Shares feedback or suggestions from customers with supervisors and the appropriate internal team(s).

• Assists with the maintenance of inventory for desktop support assets, including computers, peripherals, software, and printers. Assists in the establishment and maintenance of desktop hardware and software, including planning, acquisition and delivery of desktop services and equipment; develops and oversees procedures related to maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation.

• Maintains and/or increases technical knowledge through coursework, workshops, seminars, readings and cross training with other team members. Supports University Libraries' digital initiatives:
  
  Supports the Mississippi Digital Library and Aquila Digital Community with technical assistance, digitization assistance, publicity and outreach; and participates in Research Data Management efforts by uploading and digitally preserving research data produced by the university researchers. Digitizes materials as needed for grants and collaborated projects. Completes other tasks and duties as assigned.

Minimum Qualifications

Associate's degree in a technical field of study or one to two years of technical support or library technology experience.

Knowledge, Skills & Abilities

• Excellent verbal and written communication and people skills.

• Ability to maintain high customer satisfaction.

• Ability to perform effectively in stressful situations.

• Proven ability to perform detailed tasks with a high degree of accuracy.

• Ability to accurately and quickly troubleshoot technical issues.

• Must possess a strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

Preferred Qualifications

Experience troubleshooting technical issues and equipment. Experience working with Library Technology departments.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing.

With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.