Library Clerk

Job Description

Position: Library Clerk

Department

Library

Location

Erie County Public Library, Iroquois Avenue Branch Library

Status

Full Time

Starting Pay Rate

$12.44 Hourly

Hours Per Week

37.5

Exemption Status

Non-Exempt

Posting Date

04/05/2024

Closing Date

04/19/2024

Pay Grade

AC04

Bargaining Unit

AFSCME CLERICAL/TECHNICAL

Posting Number

4933

Posting Notice: Erie County offers a generous fringe benefit package including: low cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment

Nature of Work

• Responsible for providing efficient, helpful, and customer-focused circulation and related collection-use services to Library patrons. Assists professionals and managers as assigned.

• Library staff work rotating Saturdays and up to two evenings per week.

Duties & Responsibilities

• Provides excellent customer service to a diverse community and patrons of all ages and abilities.

• Maintains circulation database.

• Uses Polaris LEAP (integrated library system software); internet browsers and other software programs to access information, and helps patrons locate library materials.

• Works with different types of computers or terminals, printers, copiers, fax, micro-form reader-printers, and other equipment, and performs minor troubleshooting with equipment.

• Assists patrons with the use of equipment and software.

• Renews loans by telephone. Makes phone calls to patrons for items on hold.

• Explains and performs circulation transactions.

• Collects money, records transactions and makes deposits. Responsible for using a cash register.

• Explains library policy and procedures to patrons in person and on the telephone.

• Registers patrons for library cards.

• Explains internet services to patrons and enforces library internet policies.

• Instructs patrons in using web interface, mouse, software, search engines, and simple searches.

• Assists patrons in the use of library facilities.

• Provides a full range of patron services in obtaining requested material or information through computerized circulation system, interlibrary loan and searching bibliographies.

• May make recommendations of titles or subjects for selection to supervisor based on interactions with patrons.

• Handles patron complaints and minor disturbances; reports problems, verbally and in writing, promptly to supervisor.

• May perform collection maintenance, as assigned, with support of another staff member.

• Performs duties with minimum supervision or with no supervisor on site. Contacts remote supervisor as needed.

• Maintains work desk and public areas; reports facilities maintenance problems to supervisor.

• Maintains books, periodical and audio-visual collections through repairs, cleaning and light mending in consultation with Tech Services.

• Clips materials for vertical file.

• Discards materials from collection as assigned.

• Prepares paperbacks, magazines, and other materials for input.

• Maintains inventory and orders supplies when needed.

• Shelves books and maintains collection by straightening, shifting shelves, shelf reading, inspecting material condition, and supports inventory procedures.

• Sets up displays to promote library use and library materials.

• Assists with and promotes special projects and programming as assigned by supervisor.

• May be trained and assigned to drive Bookmobile and/or work on Bookmobile and attend library outreach events to promote library services.

• Must have reliable transportation to off-site locations at any scheduled time.

• May perform other activities needed to maintain public library.

• The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Knowledge, Skills, & Abilities

• Excellent customer service skills with active listening skills and communication skills, both in person and over the telephone.

• Must be cheerful, adaptable, and a team player. Possess an ability to demonstrate innovative problem solving and embrace change.

• Working knowledge of current technology and ability learn new skills and equipment.

• Must be able to work in a fast-paced environment with a diverse population.

• Able to read computer screens and printed materials.

• Able to shelve books and operate office equipment.

Minimum Requirements

• High School Diploma or GED

• Must be able to Type a Minimum of 30 Words Per Minute with Accuracy

• Must be able to Lift a Minimum of 50 lbs

• Ability to file accurately and quickly in both numeric and alphabetic order

Conditions Of Employment