Library Clerk - Communications

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Under minimal supervision, provides administrative support to program, event, and communications functions and provides outstanding customer service.

• Serves as a contact for room and program requests; reserves Library meeting and program spaces for staff, City departments and community groups through booking

software; assists in maintaining public online events calendar.

• Responds to electronic and phone inquiries regarding programs and events in a timely manner.

• Provides tours and walk-throughs of meeting rooms and event spaces.

• Assists in maintaining program and event supply inventory, including refreshments, cutlery, tablecloths, decorations, etc.; Organizes L2 kitchen and storage area

monitoring supplies and organizing purchase of stock.

• Assists in ensuring all programming and event details are complete, up to date and properly documented; communicates program schedules and changes to relevant staff

and stakeholders.

• Works closely and cooperatively with Library and City staff including the Friends, Trustees and Foundation members, as appropriate.

• Supports the programming efforts of the branches, Youth Services and Adult Services.

• Supports internal staff events including Staff Development Day and Staff Appreciation Dinner.

• Assists in coordinating staff participation in city events, such as Danehy Family Day.

• Works cooperatively with IT to maintain audio visual equipment for the Lecture Hall, Community Room and other Library spaces; tests equipment, requests preventative

maintenance, upgrades and replacements as appropriate.

• May represent the Library at programs ensuring a positive experience for presenters and attendees, smooth operations and effectively handles any last-minute changes;

may pick up, greet and introduce speakers

• Delivers exceptional and engaging customer service to the public

• Assists in supporting communications and public relations efforts, such as inputting events in local calendar listings, updating community contact lists, etc.

• Any other duties required by the Manager for the good of the department and the library system.

MINIMUM REQUIREMENTS:

• High school diploma or high school equivalency is required; bachelor's degree or coursework beyond high school is desirable.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent organizational, oral and written skills.

• Outstanding interpersonal and customer service skills.

• Ability to anticipate needs, organize work, set priorities, use time effectively, work independently, and meet deadlines.

• Punctuality; flexibility and dependability.

• Ability to foster teamwork and work well on a team.

• Ability to adapt plans in the moment to effectively adapt to the unexpected; remains calm in emergency situations.

• Ability to work on several tasks at the same time, keep track of many details and reliably follow through.

• Ability to identify, analyze and creatively solve problems in a constructive manner.

• Appreciation of and sincere desire to work in a diverse, urban setting.

• Ability to utilize a variety of technology and equipment such as computers, scanners, DVD players, sound systems, projection equipment and mobile devices.

• Knowledge of and comfort level with Microsoft Office Suite including Microsoft Outlook, Word, and Excel software. Familiar with LibCal or other room booking

software. Able to schedule with online calendar.

• Ability to follow oral and/or written instructions quickly and thoroughly.

• Ability to proofread work with high degree of accuracy.

• Flexibility to meet staffing needs during vacation periods and in emergencies.

• Knowledge of basic library concepts.

• Excellent judgement

• Tact

• Empathy

• Patience

• Maturity

• Sense of humor.

PREFERRED QUALIFICATIONS: Previous library experience is strongly preferred. ILS experience is also preferred.

PHYSICAL DEMANDS: Physically able to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices. Must be able to pay close attention to details and concentrate on work. Time management ability to set priorities in order to meet assignment deadlines. Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time. Sufficient clarity of speech and hearing or other communication capabilities which permits the employee to communicate effectively. Sufficient vision or other powers of observation which permits the employee to read computer screen and to scan a room. Sufficient manual dexterity which permits the employee to utilize a keyboard. Sufficient personal mobility and physical reflexes, which permits the employee to move around heavy items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, Library locations, as necessary. Normal office exposure to noise, stress and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.

SCHEDULE: The work week is 15 hours assigned in the best interests of the department, and may include evenings and weekends. The initial schedule will be:

• Monday 8:30-11:30
• Tuesday 4-8
• Wednesday 5 -8
• Friday 11-4

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

• Resume

• Cover Letter

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