Library Associate (Part-Time)

Under general supervision, provides professional customer and information services through in-person, phone and virtual customer service in Suffolk's various library locations. As part of the Location Services Department, this position conducts reference and readers' advisory assistance, provides technology training and assistance, and provides access to information and resources through the libraries various services. Reports to the Library Location Services Coordinator. The schedule for this position is for 21 hours/week, including one evening shift per week and every other Saturday.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

• Registers customers for library cards.

• Instruct users in the use of the library online catalog, electronic resources, print and non-print materials and library equipment to enable them to use the library resources independently.

• Assists customers in finding and/or requesting materials that will meet their needs.

• Instructs and assists users with the public computers and other library technology and equipment.

• Refers customers to and/or directly contact, community, state and national agencies and organizations, if required, to satisfy the information needs of customers.

• Conducts reference interviews to determine the information needs of the customer

• Performs research to satisfy customers' information needs

• Demonstrates awareness of materials, current events, trends and popular authors

• Interprets, explains and applies library policy and procedures to respond to customer concerns.

• Processes requests and provides information to customers about their library account.

• Searches and updates circulation system and check materials in and out.  Develops and maintains the collection, processes items for rotation between facilities; reassigns, rotates, and shelves items; suggests purchases for the branch and system.

• Assists in maintaining and updating the library catalog and collection; repairs or discards damaged or obsolete material.

• Monitors current and forthcoming reading and format trends to anticipate and meet patron needs; ensures required material is handled with priority.

• Performs related work as required.

A combination of higher education and/or experience equivalent to 5 years, 1 of which must have been in a library setting or closely related customer service field; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Requires a valid driver's license.