Library Associate - Cornelius

Library Associate - Cornelius Branch

Adult Services

Charlotte Mecklenburg Library

"Follow your calling, Find your career"

Please apply by 6/30/2024

Hiring Range: $20.00 - $25.00

Location:

21105 Catawba Ave

Cornelius, NC 28031

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

The Library Associate works within the branch team to create a welcoming and engaging environment for adults. The Library Associate leads age-appropriate programs for adults including digital literacy classes, technology tutoring, resume workshops, book clubs, and other adult programs.

This position represents the library in the community and facilitates outreach to various senior communities and area partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Adult Services. Strong programming and outreach experience is highly desirable.

Proven ability to build and maintain library and community partnerships is a plus as well as developing positive and ongoing relationships with library users and community partners. Must be a highly collaborative team player and a strong individual contributor. Supervisory skills are highly desirable as well as the ability to inspire excellence in a diverse staff.

Must be able to work with limited supervision and exercise sound independent judgment. This position may be required to serve as a Manager-On-Duty for the library branch.

Cornelius Library is nestled in the center of downtown Cornelius and is committed to providing exemplary service to all customers through technology and computer assistance and research and readers' advisory from a single service desk. The Library Associate will regularly staff this service desk, serving customers of all ages.

The incumbent will perform daily circulation services such as: shelving, book drop retrieval, and holds processing. The Library Associate serves as a regular manager-on-duty. Previous experience with branch operations, opening/closing a facility and cash handling procedures strongly preferred.

Rotating schedule will include evenings and weekends. The Library Associate should have strong technology and computer skills.

Position Summary

Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions

Prepare program reports

Perform circulation activities

Create and deliver programs to age-appropriate audiences

Provide research assistance to customers

Utilize integrated library systems software

Provide service desk coverage

Train and assist customers on various library policies, procedures, and processes

Maintain library's collection of materials including repairs, shelving, and marketing

Assist with volunteer management

Promote and markets library's programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Minimum Qualifications

Experience:

Minimum of two years of library, retail, computer, or customer service experience

Education:

High School Diploma or equivalent

Education/Experience

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

Experience planning and facilitating library programs for adults

Experience providing Access Services within a library

Experience with volunteer management

Bilingual or multilingual

Knowledge, Skills, and Abilities

Knowledge of

Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Skills

Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in a calmly paced library and office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.