Library Associate 2

Library Systems & Services is seeking an energetic and creative Library Associate 2 for the Norco Library. The Library Associate 2 will initiate, plan, conduct, and evaluate a variety of programs and activities to improve literacy, social, and science skills. This position cooperates with other staff members to meet the needs of the public, community, and the library. Other responsibilities include working at the circulation desk, providing excellent customer service, handling library registration accounts, placing item requests, handling fines, processing lost materials and problem-solving patron accounts. Multilingual speaking (Spanish/English) a plus. Must be available to work evenings and Saturdays.

Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides excellent customer service
• Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the internet, making copies, etc.)
• Check in and processes library materials as necessary
• Accepts and processes fines, fees, or other payments.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials
• Addresses or escalates patron conduct or safety issues to appropriate management
• Follow all legal and policy requirements related to patron privacy and custodianship of patrons' records
• Other duties as assigned

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• High School diploma or GED required
• Two years of Library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service Skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal
• Must be able to work a flexible schedule that may include a combination of days, evenings and weekends

Physical Requirements:

• Must be able to move from place to place within the location: lift, push/pull, hold/carry of items weighing up to 25 pounds and occasional up to (35) pounds such as files, books, stacks of paper, and other materials
• Must be able to work in confined spaces
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork

Benefits

• This is a part-time position, non-benefited
• Nineteen (19) hours per week
• $16.00/hr.
• Location: Norco Public Library