Library Assistant - Part-Time

We are seeking our newest team member, a dedicated part-time Library Assistant ready to embark on a journey of literary exploration and service. In the heart of our vibrant library, our assistant will play a pivotal role in fostering a welcoming environment, aiding patrons in their quests for information, and ensuring the smooth operation of our library. Our Library Assistants come to work with a passion for learning and a commitment to enriching the lives of those we serve. Does this resonate with you? Join us in welcoming and serving patrons as a Library Assistant! 

• Provides direct customer service to patrons, including reference, readers' advisory, technology assistance, issuing library cards, patron notices, processing fees and fines, assisting with hold and interlibrary loan requests, and item check-in/check-out.

• Provides exceptional service when interacting with patrons and promotes library services to the public. Actively represents the library and regularly participates in offsite programs and events.

• Instructs customers on use of library resources, including online resources and devices used to access them. Troubleshoots issues with the library's online resources.

• Shelves items; performs shelf reading.

• Resolves customer inquiries related to library policies and patron accounts using independent judgement.

• Monitors the library facilities; tidies and maintains the good condition of the library and upholds library policies and procedures.

• Performs library opening and closing procedures.

• Conducts special projects as assigned, including display setup and maintenance, programming, collection management and related activities such as shifting, weeding, and inventorying collections.

• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.

• Performs other duties as required or assigned.

• High school diploma or equivalent.

• One year of experience in customer service.

• Strong technology skills, including familiarity with the Microsoft Office suite and Windows operating systems.

• Ability to create and maintain effective working relationships with peers, superiors, other City departments, subordinates, vendors, contractors, external government agencies and organizations.

• Strong communication skills, both orally and in writing.

Schedule and Hours 

• 12-16 hours a week

• M-Thu 9am-1pm

• Schedule includes two Friday daytime shifts and weekend hours