Library Aide [0605/24/23]

JOB SUMMARY:

Under direct supervision, the Library Aide PT position is responsible for assisting with all duties related to providing access to library materials, promoting literacy and library services in the community, providing resources and assistance to patrons, and general customer service. In addition, every library staff member's first responsibility is to provide the highest level of front-line customer service by following these principles; consistency, equitable treatment of all patrons, active listening, going one step more, and doing the right thing.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Interacts with and build relationships with library patrons,and provides information, readers' advisory services, resources and assistance in person, telephone, chat, and email.

• Assists and instructs patrons in the use of the library catalog, internet, electronic digital resources, office equipment, mobile devices, and other technology.

• Performs general library operation tasks including:

• Item check out and check in

• Shelving and retrieving items and maintaining order in the shelves

• Maintaining a pleasant and orderly environment in the library

• Resolving library account issues and receiving payments for fees and services

• Promotes library services to patrons. and attends outreach events.

• Ensures confidentiality of library records.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to provide verifiable job references which confirm Strong interpersonal skills and the ability to communicate effectively with individuals from diverse cultural backgrounds.

• Ability to work a flexible schedule to include nights and weekends within the operational hours of the library.

• Must demonstrate an eagerness and aptitude for acquiring skills in technical areas, as well as, good internet searching skills, familiarity with mobile devices and apps and knowledge of social media.

• Empathy, patience, and the ability to listen actively and without judgment.

• Excellent customer service skills with a commitment to meeting the needs of all individuals.

• Ability to work independently as well as collaboratively in a team environment.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

High school diploma or equivalent plus six (6) months of customer service experience required. Experience with Koha ILS/Aspen Discovery Layer and Office 365/Teams preferred. Proficiency in additional languages preferred. Any equivalent combination of experience or education may be considered.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Sitting, walking, standing, bending, stooping, lifting reaching are required. Must be able to lift and carry 25 pounds on an occasional basis. This position entails being on your feet, standing, and walking for a majority of your shift. Candidates should be able to comfortably engage in physical activities associated with the role. Works primarily indoors in a controlled environment. Must be able to work at outside City events occasionally.

Pre-employment screening includes but is not limited to Drug Screen, Physical Examination, Credit Check, Motor Vehicle Review and applicable Background Checks.

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