Library Access Support Services Manager (Grand Rapids & Allendale) - University Libraries

Grand Valley State University (GVSU) Libraries seeks applications for a Grand Rapids Libraries Manager to work at the GVSU Downtown Grand Rapids Campus Libraries and a Mary Idema Pew Library Manager to work at the main library located on GVSU's main campus in Allendale.

Under the direction of the department director and in collaboration with a department management team, each position manages and supports the operations, access services, and public services for its respective location.

The Managers are responsible for learning about and addressing the site-specific needs of their Libraries and supervising the staff in implementing public and access services initiatives. The manager locally implements, and customizes when necessary, access and public services policies, guidelines, and strategies in alignment with departmental direction. With an emphasis on ensuring inclusive, accessible, quality user services and in close collaboration with the Director of Public and Access Services, each Manager provides input on the strategy and philosophy of access services and public services.

These positions supervise, schedule, and support full-time professional staff and serve as a member of the Library Access Support Services management team. These positions are deemed essential and are expected to report to work when GVSU shifts to remote status.

Qualifications:

Required:

• Bachelor's Degree or 5 years of equivalent supervision experience

• Supervisory experience or demonstrated ability to lead and manage a team, processes, and workflows

• Ability to communicate effectively in oral and written communications with clarity, respect, and empathy

• Demonstrated commitment and experience providing inclusive, accessible user-centered public service

• Ability to successfully navigate change and work collaboratively through ambiguity

• Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues

• Commitment to inclusion, equity, and to serving the needs of a diverse team population

• Ability to adapt quickly to solve problems in a dynamic service environment

Preferred

• Experience working in a library setting

• Experience with project management involving multiple stakeholders

• Demonstrated innovative problem-identification and creative problem-solving skills

• Experience in process improvement and management

• Experience in complex scheduling

Discover more about the benefits GVSU offers by visiting https://gvsu.edu/library/hiring or the GVSU HR site (https://www.gvsu.edu/hro). Our statement of inclusion: https://www.gvsu.edu/library/idea-inclusion-diversity-equity-and-accessibility-84.htm

Salary range: $52,000-60,000

Standard Hours for this position: Monday-Friday 8:00am - 5:00pm with expectation to occasionally flex, be on call every other weekend, and provide remote support

How to Apply: Please submit a resume and a cover letter explaining your interest in the position. We intend to conduct all interviews by phone or virtual meeting formats. On-site opportunities will be available to the selected finalist.

Application Deadline: May 19, 2024

Questions? Feel free to contact Cara Cadena or Miranda Krajniak, search committee chairs, via email at cadenac@gvsu.edu

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.