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Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Allstate Insurance Company has an exceptional career opportunity for an Liability Claims Service Adjuster in Coconut Creek, FL!
Please note, there is a required 2-week training that will take place in Wheeling, IL.
Combine your skills of working with people and investigation!
As an Allstate Claim Adjuster, you will play a vital role to ensure we deliver on our promise to help restore people's lives after they experience a loss. You will be responsible for investigating minor single- and multi car auto accidents to determine liability. You will analyze police reports and interview accident victims via the phone, to evaluate the cause of the accident, who's at fault, and to what degree. You will also work directly with customers to guide them through the claims process in a caring and professional manner, and to negotiate fair and equitable settlements. You will be challenged to manage multiple cases simultaneously, and document every step of activity for each claim on Allstate's state-of-the-art, computerized NextGen claims system. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.
Specific responsibilities include:
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
Accepts inbound and making outbound calls to insureds, claimants and third party carriers
Determines applicable coverages in basic claims involving a single claimant and determines applicable coverage limits in basic claims involving multiple claimants
Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries
Conducts investigations into minor single and multi-car accidents to obtain additional claims and coverage information and assist in determining liability
Reviews investigation notes and determines claim value, coverage and liability for basic claims
Negotiation and Settlement Guidance
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Gaining knowledge of insurance policy, coverage, and regulation
Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit
Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
Gaining knowledge of standardized problem solving and preparation of basic reports for analysis
Gaining ability to leverage learned technical skills in support of team objectives
Gaining negotiation and/or arbitration skills
Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships
Ability to investigate, evaluate, negotiate and settle basic claims
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.