Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

L&I Customer Service Specialist 2, Bi-Lingual

Expired Job

State Of Washington Tumwater , WA 98511

Posted 2 months ago

Description

Put your customer service skills to work at Labor & Industries. Set yourself apart by demonstrating your proven experience providing personable and professional customer service when you apply for this job. Your reward at the end of each day is satisfaction of a job well done and knowing you have provided an invaluable service to our fellow citizens of Washington.

This is a non-permanent bi-lingual job; you will explain agency policies, procedures, and processes, and review various documents. In addition, other primary duties are to accept funds, and complete transactions to provide licenses, registrations, permits, payments on accounts, and other government services.

As a member of the customer service team, you will work as a collaborative team member, sharing equally in the responsibility for providing prompt direct service in person, by phone, fax and email, to staff, while complying with cash management and other policies and procedures. This includes at times speaking Spanish or English.

Some of what you will do:

  • Process licensing, registration and permit applications

  • Be the first point of contact; inform customers of their rights and responsibilities; respond to questions about agency programs and how to access agency services via telephone and in person.

  • Resolve customer service complaints. Assist customers with licenses, registrations, permits and other government services, explain policies, procedures, and processes.

  • Review documents, open accounts, accept payments and complete transactions.

  • Continually re-prioritize multiple tasks, navigate between computer programs and provide exceptional service to internal customers.

  • Use your knowledge of computer programs, and other references to assist internal and external customers with use and completion of agency forms, and other business.

What we are looking for:

  • Experience providing direct customer service and clerical/office support.

  • Cash handling experience (accept cash, checks, debit and credit card payments, and reconcile monies received).

  • Experience working with a multi line telephone system.

  • Work with electronic templates, form fields and formatting documents.

  • The ability to move between multiple software applications, for example; MS Word, Excel and Outlook.

  • Attention to detail, review material for completion, accuracy, errors and omissions.

  • The ability to work with difficult and upset people.

  • Clearly express complex information verbally and in writing.

Who should apply:

  • We seek customer service professionals with a high school diploma or equivalent and 2 years of experience providing direct customer service.

  • Bi-lingual skills in English/Spanish with the ability to read, write, translate and converse with fluency in both English and Spanish?

When applying please include cover letter and resume.

For this Bi-lingual Spanish position you must be able to pass a verbal and written assessment.

Supplemental Information

This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It's to your advantage to apply quickly.

Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Prior to any new hire into L&I, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

We're looking for evidence that you have what we're looking for. Your application materials will be used for deciding who'll be selected for interview.

For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/

Or contact us at: Jobs@Lni.wa.gov.

L&I strives to attract and retain a high-performing and diverse workforce in which our differences are respected and valued to better meet the needs of the diverse customers we serve. L&I fosters an inclusive environment that promotes safety, collaboration, flexibility and fairness so that all employees can participate and contribute to their full potential.

WFSE:

This position is represented by the Washington Federation of State Employees (WFSE).

Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-5700. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer

If you have specific questions regarding this position, please contact Brian Quinn at 360-902-5704 or email at quil235@lni.wa.gov.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
DcyfSocial Service Specialist Cps/Far (Sss3In Training)

State Of Washington

Posted 2 days ago

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 Description The Department of Children, Youth, and Families (DCYF) is a new cabinet agency in Washington State that has been established for the purpose of delivering existing services in a way that produces better outcomes for children, youth, and families served by the State of Washington. We're looking for a CPS Investigator/FAR Specialist (SSS3) to join our team to help build DCYF, working toward the common goal of eliminating child and youth outcome disparities based on race and ethnicity. The vision from the legislature is that "All Washington's children and youth grow up safe and healthy-thriving physically, emotionally, and educationally, nurtured by family and community." The Opportunity: Social Service Specialist (3) CPS Investigator/FAR Specialist in-training position. Do you want the ability to impact families in a positive way? Are you the type of employee who is consultative and enjoys being engaged with your clients? If this sounds like you, bring your professional knowledge, excellent communication skills and emotional intelligence to work for DCYF. We are looking for a passionate, dedicated professional to join us in supporting our Child Protective Services (CPS), Children and Family Assessment Response (FAR) programs located in Tumwater, Washington. Some of what you'll do as a Social Service Specialist: * Meet all casework management directives required by law, policy, and other mandates. * Adhere to Solution-Based Casework (SBC) model. * Perform advanced level work in the investigation of child abuse and neglect allegations and specialized case management. * Investigate allegations, assess complex family situations, and develop plans to protect children either in their own homes or out of home care through the intervention of the court system. * Make findings of abuse or neglect based on the results of the investigation. * Focus on understanding and respecting the strengths of families including their heritage, cultural beliefs and values, communication and learning styles. * Work independently in devising your own work methods to provide an advanced level of specialized, culturally competent, and solution focused case management. * Utilize the Child Health and Education Tracking (CHET) Screens. * Provide accurate and timely entries into FamLink. What we are looking for: Professionals who have twelve months as a Social Service Specialist 2. OR A Bachelor's Degree in social services, human services, behavioral sciences or a related field and three years of paid social service experience. OR Master's Degree in social services, human services, behavioral sciences, or a related field and two years of paid social service experience. A practicum will be substituted for the one year of paid social service experience. Degrees must be obtained from an accredited institution. Based on experience, this job may be filled as a Social Service Specialist 2, with a training plan. In addition to those required qualifications, our ideal applicant will also have some or all of the following: * Ability to partner effectively with community partners and professionals to develop and maintain resource teams to support children and families. * Ability to successfully manage competing priorities * Ability to comprehend, interpret, and apply current applicable laws, rules and policies on delivery of child protective and child welfare services within Washington State and deliver services accordingly. * Ability to evaluates analyze and assess risk and safety in all cases, as defined by law and best practice, and implement appropriate procedures using the agency preferred risk and safety assessment tools. How do I apply? In addition to completing the online application, applicants should attach the following documents to their profile in order to be considered for this position: * Letter of interest describing how you meet the specific qualifications for this position * Current resume detailing experience and education SUPPLEMENTAL INFORMATION: This position is covered by a collective bargaining agreement. The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Applications with comments such as "see attachments" or "N/A" in the supplemental question responses will be considered incomplete. DCYF is an equal opportunity employer and supports equity, diversity, inclusion and respect. Need accommodation throughout the application/interview process? Unable to apply on-line? Contact the Recruitment team at dcyf.jobs@dcyf.wa.gov or (360) 407-1429 or the Telecommunications Device for the Deaf at 800-833-6388. Experiencing technical difficulties creating, accessing or completing your application? Call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com. General suggestions for creating a good application packet: * Read the job posting very carefully. Find out as much as you can about the position. * Make sure you are very diligent in following all the application instructions. Include all requested documentation. * Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. * Carefully read each of the supplemental questions and respond completely to each one. Pay careful attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the proficiency level, and detail the types of work you performed, the work products, etc., to demonstrate 'how'. * Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained proficiency level skills. * Make sure your application reflects your best writing. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. TK62/11111 State Of Washington Tumwater WA

L&I Customer Service Specialist 2, Bi-Lingual

Expired Job

State Of Washington