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L&I Customer Service Specialist 2, Bi-Lingual

Expired Job

State Of Washington Tumwater , WA 98511

Posted 2 months ago

Description

This opportunity has been re opened. If you already applied you do not need to reapply.

Put your customer service skills to work at Labor & Industries. Set yourself apart by demonstrating your proven experience providing personable and professional customer service when you apply for this job. Your reward at the end of each day is satisfaction of a job well done and knowing you have provided an invaluable service to our fellow citizens of Washington.

This is a non-permanent bi-lingual job; you will explain agency policies, procedures, and processes, and review various documents. In addition other primary duties are to accept funds, and complete transactions to provide licenses, registrations, permits, payments on accounts, and other government services.

As a member of the customer service team, you will work as a collaborative team member, sharing equally in the responsibility for providing prompt direct service in person, by phone, fax and email, to staff, while complying with cash management and other policies and procedures. This includes at times communicating in Spanish, or English.

We offer great benefits and free parking.

Some of what you will do:

  • Process licensing, registration and permit applications

  • Be the first point of contact; inform customers of their rights and responsibilities; respond to questions about agency programs and how to access agency services via telephone and in person.

  • Resolve customer service complaints. Assist customers with licenses, registrations, permits and other government services, explain policies, procedures, and processes.

  • Review documents, open accounts, accept payments and complete transactions.

  • Excel in a fast paced work environment, able to multitask, navigate between computer programs and provide exceptional service to customers.

  • Use your knowledge of computer programs, and other references to assist internal and external customers with use and completion of agency forms, and other business.

What we are looking for:

  • Experience providing direct customer service and clerical/office support.

  • Cash handling experience is desired (accept cash, checks, debit and credit card payments, and reconcile monies received).

  • Experience working with a multi - line telephone system.

  • Experience with data entry. Access and move between multiple computer programs, databases, imaging systems and the Internet.

  • Attention to detail, review material for completion, accuracy, errors and omissions.

  • Provide upset, confused, demanding and sometimes difficult customers with professional and exceptional customer service.

  • Clearly express complex information verbally and in writing.

Who should apply:

  • Professionals who speak, read and write Spanish and English fluently. All employees in bilingual position must pass the language proficiency assessment.

  • Possess a high school diploma or equivalent with two years of customer service experience, which includes explaining information, making decisions and implementing solutions.

In addition to the advertised salary, bilingual jobs include an additional 5% salary increase for dual language responsibilities.

When applying please include cover letter and resume.

Supplemental Information

This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It's to your advantage to apply quickly.

Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Prior to any new hire into L&I, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

We're looking for evidence that you have what we're looking for. Your application materials will be used for deciding who'll be selected for interview.

For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/

Or contact us at: Jobs@Lni.wa.gov.

L&I strives to attract and retain a high-performing and diverse workforce in which our differences are respected and valued to better meet the needs of the diverse customers we serve. L&I fosters an inclusive environment that promotes safety, collaboration, flexibility and fairness so that all employees can participate and contribute to their full potential.

WFSE:

This position is represented by the Washington Federation of State Employees (WFSE).

Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-5700. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer

If you have specific questions regarding this position, please contact Brian Quinn at 360-902-5704 or email at quil235@lni.wa.gov.


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Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1. The State of Washington is an Equal Opportunity Employer State Of Washington Tumwater WA

L&I Customer Service Specialist 2, Bi-Lingual

Expired Job

State Of Washington