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L&I Customer Service Specialist 2, Bilingual

Expired Job

State Of Washington Kelso , WA 98626

Posted 2 months ago

Description

Put your customer service skills to work at Labor & Industries. Set yourself apart by demonstrating your proven experience providing personable and professional customer service when you apply for this job. Your reward at the end of each day is satisfaction of a job well done and knowing you have provided an invaluable service to our fellow citizens of Washington.

This is a bi-lingual job; you will explain agency policies, procedures, and processes, and review various documents. In addition other primary duties are to accept funds, and complete transactions to provide licenses, registrations, permits, payments on accounts, and other government services.

As a member of the customer service team, you will work as a collaborative team member, sharing equally in the responsibility for providing prompt direct service in person, by phone, fax and email, to staff, while complying with cash management and other policies and procedures. This includes at times speaking Spanish, or English.

Some of what you will do:

  • Process licensing, registration and permit applications

  • Be the first point of contact; inform customers of their rights and responsibilities; respond to questions about agency programs and how to access agency services via telephone and in person.

  • Resolve customer service complaints. Assist customers with licenses, registrations, permits and other government services, explain policies, procedures, and processes.

  • Review documents, open accounts, accept payments and complete transactions.

  • Continually re-prioritize multiple tasks, navigate between computer programs and provide exceptional service to internal customers.

  • Use your knowledge of computer programs, and other references to assist internal and external customers with use and completion of agency forms, and other business.

What we are looking for:

  • Experience providing direct customer service and clerical/office support.

  • Cash handling experience (accept cash, checks, debit and credit card payments, and reconcile monies received).

  • Experience working with a multi line telephone system.

  • Work with electronic templates, form fields and formatting documents.

  • The ability to move between multiple software applications, for example; MS Word, Excel and Outlook.

  • Attention to detail, review material for completion, accuracy, errors and omissions.

  • The ability to work with difficult and upset people.

  • Clearly express complex information verbally and in writing.

Who should apply:

We seek customer service professionals with a high school diploma or equivalent and 2 years of experience providing direct customer service.

Bilingual skills in English/Spanish with the ability to read, write, translate and converse with fluency in both English and Spanish?

When applying please include cover letter and resume.

For this Bilingual Spanish position you must be able to pass a verbal and written assessment. Bilingual jobs include a 5% salary increase for dual language responsibilities.

Qualifications

This job announcement may be used to fill multiple vacancies. Application review starts immediately and the hiring authority reserves the right to offer the job at any time. It's to your advantage to apply quickly.

Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Prior to any new hire into L&I, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

We're looking for evidence that you have what we're looking for. Your application materials will be used for deciding who'll be selected for interview.

For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/

Or contact us at: Jobs@Lni.wa.gov.

L&I strives to attract and retain a high-performing and diverse workforce in which our differences are respected and valued to better meet the needs of the diverse customers we serve. L&I fosters an inclusive environment that promotes safety, collaboration, flexibility and fairness so that all employees can participate and contribute to their full potential.

WFSE:

This position is represented by the Washington Federation of State Employees (WFSE).

Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-5700. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer

If you have specific questions regarding this position, please contact Brian Quinn at 360-902-5704 or email at quil235@lni.wa.gov.


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L&I Customer Service Specialist 2, Bilingual

Expired Job

State Of Washington