LHI Customer Service Representative - Tampa, FL

Unitedhealth Group Inc. Tampa , FL 33602

Posted 2 months ago

At Optum, the mission is clear: Help people liveheathier lives and help make the health system work better foreveryone.

LHI is one of 4 businesses under OptumServe.OptumServe provides health care services and proven expertise to helpfederal government agencies modernize the U.S. health system and improve thehealth and well-being of Americans. By joining OptumServe you are part ofthe family of companies that make UnitedHealth Group a leader across mostmajor segments in the U.S. health care system.

LHI was founded in1999 and acquired by Optum in 2011, LHI specializes in creatingand managing health care programs through on-location services, patient-specificin-clinic appointments, telehealth assessments, or any combination based oncustomer need. LHI's customizable solutions serve the diverse needs ofcommercial customers, as well as federal and state agencies, including the U.S.Departments of Defense, Veterans Affairs, and Health and HumanServices.

There's an energy and excitement here, a shared mission toimprove the lives of others as well as our own. Ready for a new path? Startdoing your life's best work.SM

This position is full-time (40hours/week) Monday- Friday. Employees are required to have flexibility to workany of our 8 hour shift schedules during our normal business hours of (11:00amto 8:00pm). It may be necessary, given the business need, to work occasionalovertime or weekends. Our office is located at 10210 Windhorst Road, Tampa, FL33619.

There are several steps in our hiring process. Please make surethat you have filled out all required sections of your employment application.

Once you submit your completed application, you will receive an e-mail withinformation regarding next steps including any pre-employment assessment(s) thatare required. Both your application and any required assessment(s) need to becompleted before we can consider you for employment so the sooner you completethese two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

PrimaryResponsibilities:

  • Answer incoming phone calls per day from customers and identifythe type of assistance the customer needs

  • Ask appropriate questions and listen actively to identifyspecific questions or issues while documenting required information in computersystems

  • Contact care providers (doctor's offices) on behalf of thecustomer to assist with appointment scheduling or connections with internalspecialists for assistance when needed

  • Assist customers in navigating UnitedHealth Group websiteswhile encouraging and reassuring them to become self-sufficient in using ourtools

  • Research complex issues across multiple databases and work withsupport resources to resolve customer issues and/or partner with others toresolve escalated issues

This role is equallychallenging and rewarding. You'll be called on to research complex issues acrossmultiple databases.

It requires fluency in computer navigation and togglingwhile you confidently and compassionately engage in dialogue with the caller. Beassured that our training will provide you with knowledge of the variousproducts, plans and levels of benefits available to members and you'll soon findyourself creating positive experiences and earning the gratitude of callers onan hourly basis.

RequiredQualifications:

  • High school diploma or GED OR equivalent workexperience

  • Familiarity with computer and Windows PC applications, whichincludes the ability to navigate and learn new and complex computer systemapplications

  • Demonstrated ability to listen skillfully, collect relevantinformation, build rapport and respond to customers in a compassionatemanner

  • Proficient conflict management skills to resolve issues in astressful situation

PreferredQualifications:

  • 1 year of experience in a related environment (i.e. office,administrative, clerical, customer service, etc.) using phones and computers asthe primary job tools

  • Prior health care experience

Helping create positive customer experiences for our members candrive your sense of impact and purpose. Join us as we improve the lives ofmillions. Learn more about how you can start doing your life's bestwork.SM

Careers with Optum. Here's the idea.

We built an entire organizationaround one giant objective; make the health system work better for everyone. Sowhen it comes to how we use the world's large accumulation of health-relatedinformation, or guide health and lifestyle choices or manage pharmacy benefitsfor millions, our first goal is to leap beyond the status quo and uncover newways to serve. Optum, part of the UnitedHealth Group family of businesses,brings together some of the greatest minds and most advanced ideas on wherehealth care has to go in order to reach its fullest potential.

For you, thatmeans working on high performance teams against sophisticated challenges thatmatter. Optum, incredible ideas in one incredible company and a singularopportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealthGroup is an Equal Employment Opportunity / Affirmative Action employer and allqualified applicants will receive consideration for employment without regard torace, color, religion, sex, age, national origin, protected veteran status,disability status, sexual orientation, gender identity or expression, maritalstatus, genetic information, or any other characteristic protected bylaw.

UnitedHealth Group is a drug-free workplace. Candidates are required topass a drug test before beginning employment.

Keywords: UHG, Healthcare, customer servicerepresentative, customer service, CSR, UnitedHealth Group, call center,UnitedHealthcare, Provider Services, health care, office, phone support,training class, admin, entry level, Tampa, LHI



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LHI Customer Service Representative - Tampa, FL

Unitedhealth Group Inc.