Leveraging Liaison/Client Care

Leveraging Liaison / Client Care Associate

At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA. As a member of our team, you'll have the chance to utilize various skills while continuing to learn and grow your expertise.

About this role

The leveraging liaison supports the ECC medical team to provide the best quality medical care with a high standard of service for the client, the patient, and the referring veterinarian. The Leveraging Liaison works with the triage doctor to focus on patient care, diagnosis, and treatment. This position offers an opportunity to connect with the patients and clients and strengthen the bond between them and the veterinary team.

The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the client's overall experience. The CCA is an invaluable team member who communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and handles financial transactions. This position is client-focused and does not involve direct interactions with pets.

The weekly schedule for this role includes shifts as a leveraging liaison and other shifts as a client care associate.

Responsibilities and Functions

• Promote patient flow to limit client wait times.

• Communicate directly with referring doctors and hospitals.

• Communicate directly with the pet owners.

• Discuss estimates and finances with clients.

• Discharge patients according to the doctor's instructions.

• Process payments.

• CCA duties include checking people in and out, directing phone calls, and data entry

Salary, Schedule, and Benefits Include (but are not limited to)

• The salary range for this position is $20 to $22 hourly, commensurate with experience

• The schedule is hybrid, with some shifts as a liaison and some as a client care associate.

• Schedules include days, evenings, weekends, and a holiday shift rotation. The initial training schedule may differ.

• Paid PTO and holidays

• Medical, dental, and vision

• FSA or HSA

• Long- and short-term disability

• 401K

• Uniform allowance

• Trupanion Pet Insurance with company paid premiums for two of the team member's pets.

• Full-time Veterinary Social Worker on site for employees and clients and a Company Sponsored EAP

Required Qualifications

• Customer Service experience is required.

• 2+ years experience in the veterinary hospital as a technician, liaison, or CSR

• Equivalent experience may be considered.

• Sufficient computer experience and the ability to learn various veterinary software programs

• Basic math skills to determine deposits and process payments

• Ability to balance and prioritize multiple tasks appropriately

• Excellent clear communication skills

• Must be professional, pleasant, and engaged.

• Must be attentive and demonstrate a high level of respect to referring veterinarians, clients, and co-workers

Preferred Qualifications

• Knowledge of DVMax and SmartFlow

• Experience and knowledge of Care Credit

About Cape Cod Veterinary Specialists

Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.

Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal medical care.

So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.

Additional Information

It is required that all applicants who are being considered for employment pass a drug test before beginning work as part of the commitment to maintaining a safe and drug-free environment.