Level Three Support
Do you have a passion for networking and systems builds? Do you enjoy solving very complex IT related problems? Does working with the latest cloud-based technologies excite you? Do you want to work for a company that will invest in your career growth as much as you will invest in them?
Medicus IT is a rapidly growing MSP with a focus on providing top quality service to our clients and directly having a positive impact on the healthcare industry, by ensuring our clients never have to worry about their IT infrastructure. We empower our employees with the opportunity to grow their careers in a variety of areas in the IT world, with the ability to work with many different technologies on a very frequent basis!
Currently, Medicus IT is looking to add to our team and we are looking for someone like you! Medicus IT's Level Three Support role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
Interested in learning more? Apply today and let's talk!
Medicus IT is honored to be named to the following:
In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!
401k with Company Match
Annual Bonus Plan
Medical, Vision & Dental Insurance
Short-Term & Long-Term Disability Insurance
Basic Life Insurance
Accidental Death & Dismemberment (AD&D) Insurance
Optional Supplemental Insurance
14 days PTO (Including Birthday PTO!)
Fully Customized Development/Growth Plans
Monthly employee appreciation events
Fully stocked breakroom
Role and Responsibilities
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved
Install and/or upgrade Microsoft Server Operating Systems
Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
Work with clients to harden security posture through policy and advanced technologies according to Medicus IT standards and processes
Qualifications and Education Requirements
Associates degree in technology-related field OR equivalent combination of education and work experience
A minimum of 5+ years of as a Systems Engineer or similar role, working in Microsoft Environments
Required certifications: MCSA: Server Infrastructure (70-410, 70-411, 70-412) or equivalent, MCSA: O365 (MS-100, MS-101), business and leadership experience
Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
Strong working knowledge of VMWare, Citrix, VPN, and Terminal Services
Full Job Description to be emailed over upon application completion and resume submission