Level One Support

Medicus IT Longwood , FL 32750

Posted 3 weeks ago

Level One Support

Overview

Are you a well-rounded IT professional with a passion for making a difference in your clients' lives by easing their burden of technology? Do you enjoy working on networks and ensuring they are set up and running properly and effectively? Do you want to work for a company that will provide you the growth opportunities to master your technical skills and grow in the areas that matter to you?

Medicus IT is a rapidly growing MSP with a focus on providing top quality service to our clients and directly having a positive impact on the healthcare industry, by ensuring our clients never have to worry about their IT infrastructure. We empower our employees with the opportunity to grow their careers in a variety of areas in the IT world, with the ability to work with many different technologies on a very frequent basis!

Currently, Medicus IT is looking to add to the number two healthcare-specific MSP in the nation! Medicus IT's Level One Support role is responsible for serving as an initial point of contact for triaging, then resolving incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite with our clients.

If this opportunity excites you, we want to talk to you!

Medicus IT is honored to be named to the following:

  • ChannelE2E #2 Top Healthcare Focused MSPs (2017 - 2021)
  • ChannelE2E Top 100 Vertical Market MSPs (2017 - 2021)
  • Datto 'Blue' Partner Status (2017 - 2021)
  • Inc 500|5000 Fastest Growing Private Companies in America (2016 - 2021)
  • Atlanta's Best and Brightest Companies to Work For (2017 - 2021)
  • National Best & Brightest Companies to Work For (2017 - 2021)
  • MSPmentor Top 501 Managed Services Providers - Worldwide (2017 - 2021)

In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!

  • 401k with Company Match

  • Medical, Vision & Dental Insurance

  • Short-Term & Long-Term Disability Insurance

  • Basic Life Insurance

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Optional Supplemental Insurance

  • Paid Holidays

  • 14 days PTO (Including Birthday PTO!)

  • Fully Customized Development/Growth Plans

  • Certification Reimbursements

  • Monthly employee appreciation events

  • Fully stocked breakroom

Job Description

Role and Responsibilities

  • Troubleshoot and resolve basic desktop, software, network and server issues following published escalation guidelines to ensure issues are resolved in a timely manner

  • Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software

  • Actively assist Level Twos and Level Threes on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)

  • Take part in after hours On Call rotation as needed - must have a minimum of 6 months experience at MIT and have supervisor approval before joining rotation.

Qualifications and Education Requirements

  • Associates degree in technology related field OR equivalent combination of education and work experience

  • 2+ years of experience in supporting Microsoft Environments

  • Required certifications: Network +, Security +

  • Hands-on experience with Windows 2016/2012/2008 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/Communication issues

Full Job Description to be emailed over upon application completion and resume submission

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Level One Support

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