Level One Support
Are you a well-rounded IT professional with a passion for making a difference in your clients' lives by easing their burden of technology? Do you enjoy working on networks and ensuring they are set up and running properly and effectively? Do you want to work for a company that will provide you the growth opportunities to master your technical skills and grow in the areas that matter to you?
Medicus IT is a rapidly growing MSP with a focus on providing top quality service to our clients and directly having a positive impact on the healthcare industry, by ensuring our clients never have to worry about their IT infrastructure. We empower our employees with the opportunity to grow their careers in a variety of areas in the IT world, with the ability to work with many different technologies on a very frequent basis!
Currently, Medicus IT is looking to add to the number two healthcare-specific MSP in the nation! Medicus IT's Level One Support role is responsible for serving as an initial point of contact for triaging, then resolving incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite with our clients.
If this opportunity excites you, we want to talk to you!
Medicus IT is honored to be named to the following:
In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!
401k with Company Match
Medical, Vision & Dental Insurance
Short-Term & Long-Term Disability Insurance
Basic Life Insurance
Accidental Death & Dismemberment (AD&D) Insurance
Optional Supplemental Insurance
14 days PTO (Including Birthday PTO!)
Fully Customized Development/Growth Plans
Monthly employee appreciation events
Fully stocked breakroom
Role and Responsibilities
Troubleshoot and resolve basic desktop, software, network and server issues following published escalation guidelines to ensure issues are resolved in a timely manner
Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software
Actively assist Level Twos and Level Threes on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
Take part in after hours On Call rotation as needed - must have a minimum of 6 months experience at MIT and have supervisor approval before joining rotation.
Qualifications and Education Requirements
Associates degree in technology related field OR equivalent combination of education and work experience
2+ years of experience in supporting Microsoft Environments
Required certifications: Network +, Security +
Hands-on experience with Windows 2016/2012/2008 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/Communication issues
Full Job Description to be emailed over upon application completion and resume submission