Level III Representative

This is a repost.  Previous candidates do not need to reapply.

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation.  We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

• Provide excellent customer service to callers

Child Support Services calls:

• Deal with complex calls regarding proper application of CSS policy

• Maintain courteous attitude when dealing with difficult callers

• Use tact and diplomacy to diffuse emotional or antagonistic situations

• Explain to callers how CSS policy affects case handling and outcomes

• Regularly review manuals and policy updates to ensure personal practices are current and correct

• Understand and appreciate the confidential nature of CSS information

• Maintain a professional attitude with employers and other child support offices both within and out of state to ensure cooperation and understanding of CSS policies

• Trace missing and misapplied funds through SMI

• Data Entry

•  Update ACTS with address changes, employment status and other information

• Enter appropriately worded event notes into ACTS to document interactions

• Determine if CSS agent work list is needed and send properly drafted work lists

• Generate ACTS documents for callers

To receive credit for all of your work history and credentials, you must list the information on the application form.  Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

• Experience in a Child Support Services (CSS) office with an assigned caseload

• Experience working in the CSS Automated Collections Tracking System (ACTS) database

• Experience working directly with the public one on one maintaining confidential information

• Skills demonstrated in accounting principles and techniques in financials

• Skills demonstrated in conflict resolution/handling complaints

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. 

High school of General Educational Development (GED) diploma and five years of related administrative experience;

OR

An equivalent combination of education and experience.The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-527-6380.