Level I Tech Support Specialist

Helena School District Helena , MT 59624

Posted 2 months ago

Support Specialist I

Position serves as a Support Technician for Helena School District #1, a K-12 public school system.

This position operates and maintains the support function for the District's information systems to achieve an effective and efficient learning environment. This position supports academic achievement through the operation of a robust, effective, and efficient educational support operation.

Required Qualifications:
High School Diploma, a minimum of two years' experience in desktop or end user support; or an equivalent combination of education, training and experience as determined by the District.

Experience including but not limited to: desktops, networking, desktop application support, audio, and video systems.

Additionally, the incumbent should have experience providing support to a diverse stakeholder group.

Entry level salary for this position is $33,038+ dependant upon experience; and includes a comprehensive benefits package.

Required application materials include: completed district online application, letter of application/interest, and resume. This posiiton will remain open until filled. The Helena School District is an Equal Employment Opportunity employer.

District online application and interview is available at: www.helenaschools.org

Contact information:

Helena Public Schools

Human Resoruces Office
55 South Rodney St.

Helena, Montana 59601

Phone: (406) 324-2012

E-mail: mkloker@helenaschools.org

Position Title: Support Specialist I

Department: Information Technology Services

Reports to: Lead Support Technician

Prepared Date: October 2014

SUMMARY: Position serves as a Support Technician for Helena School District #1, a K-12 public school system.

This position operates and maintains the support function for the District's information systems to achieve an effective and efficient learning environment. This position supports academic achievement through the operation of a robust, effective, and efficient educational support operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Operations:

  • Provide day-to-day monitoring, operational support and initial troubleshooting of the District's voice, video, and data networks to increase reliability and support for greater use of technology to assess and tailor learning to individual student needs.

  • Providing first level support and be the primary face of the department to District employees.

  • Support and troubleshoot the District's desktops, peripherals, communication systems, and other technology assets providing enterprise class service.

  • Utilize and maintain an effective toolset for the inventory and tracking of the District's technology assets.

  • Implement standard operating procedures for consistency, reliability, and integrity of the information contained in the support system.

  • Maintain current documentation of toolsets, procedures, knowledge bases, etc.

  • When necessary, escalate issues and problems to the appropriate individuals

Maintenance:

  • Maintain the District's desktop, peripheral, communications systems, and other technology assets as appropriate ensuring the highest levels of availability and reliability.

  • Continue the superior support by actively participating as a member the District's technology support group.

  • Exploit the use of management systems and tools for a consistent experience.

  • Implement system lifecycles refreshing desktop, peripherals, and other technology assets as appropriate to provide the best technology environment possible.

Performs other duties as assigned.

QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School Diploma, a minimum of two years' experience in desktop or end user support; or an equivalent combination of education, training and experience as determined by the District.

Experience including but not limited to: desktops, networking, desktop application support, audio, and video systems.

Additionally, the incumbent should have experience providing support to a diverse stakeholder group.

DESIRED QUALIFICATIONS:

A background in Microsoft Systems Center Configuration Manager, JAMF Casper, IT Infrastructure Library Service Management, desktop imaging, enterprise systems management, and scripting is desired, but not required.

CERTIFICATES, LICENSES, REGISTRATIONS Technical certifications are desired, but not required.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common professional and technical journals, business periodicals, financial reports and legal documents. Ability to write reports, business correspondence, and procedure manuals.

Ability to communicate technical information to a wide variety of audiences to include District management, public groups and the Board of Trustees. Ability to effectively present information and respond to questions from groups of managers, staff, and the school community.

MATHEMATICAL SKILLS:

Ability to apply advanced mathematical concepts. Ability to apply various mathematical operations to compute frequency distributions, and variance analyses. Ability to determine test reliability and validity, and to use correlation techniques, sampling theory, and factor analysis in performing assessments and program evaluations.

REASONING ABILITY:

Ability to define complex problems, collect appropriate data, establish facts and draw valid conclusions based upon the information gathered. Ability to interpret an extensive variety of technical instructions in mathematical or diagram format, and deal with the abstract and concrete variables inherent to these applications.

OTHER SKILLS and ABILITIES:

Ability to troubleshoot hardware, software, and system integration problems. Ability to apply knowledge of current research and theory to district's data, voice, and video communications systems.

Ability to establish and maintain effective relationships with students, staff, peers, administration, members of the general public. Ability to work with other technology staff to provide comprehensive and cohesive services to district personnel. Ability to prioritize and organize work.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.

The employee continuously will bend or twist at the neck more than the average person and frequently bend at the trunk. The employee occasionally will reach above the head and frequently reach forward. Specific vision capabilities required for this job include close vision, depth perception, and the ability to adjust focus.

Frequent driving to school sites or service areas is required. While performing the duties of this position, the employee may occasionally push or lift up to 50 lbs such as computers and network equipment. The employee is directly responsible for the safety, well-being, or work output of other people.

Frequent writing is required. The position may require extended hours. The position requires the individual to meet multiple demands from several people and the ability to interact with the public and other staff. The position requires extensive computer keyboarding and monitor viewing as a condition of employment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by individuals in similar positions and additional duties may be assigned.



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Level I Tech Support Specialist

Helena School District