Level 3 Legal Desktop Support
Long Island, NY
At least 5 years of experience provisioning, managing, and troubleshooting Microsoft Active Directory, Windows Server 2003/2008, and Microsoft Exchange 2003/2007/2010.
An advanced understanding of and practical deployment experience with virtualized environments.
Experience with planning, designing, implementing and supporting client/server networking environments for multiple small to medium sized businesses.
Advanced understanding of and practical experience provisioning, managing, and troubleshooting firewall appliances and services from major network security vendors.
Advanced understanding of and practical experience provisioning, managing, and troubleshooting storage technologies from major storage vendors.
Advanced understanding of and practical experience provisioning, managing, and troubleshooting of backup and disaster recovery processes, software, and hardware from major vendors including: single and multi-tape backup libraries, disk-to-disk, and disk-to-cloud technologies.
Advanced understanding of and practical deployment experience of Client and Server Mobile messaging technologies including Blackberry Enterprise Server and Active Sync and associated handheld and tablet devices.
Advanced understanding of WLAN and wireless security concepts.
Demonstrated skill with Visio or other network diagram software.
Must possess strong interpersonal skills conducive to team development and excellent customer service.
Proven ability to operate productively in a fast-paced metric-driven call-center environment.
Ability to effectively communicate with users over the phone and provide remote support using a variety of remote support tools.
Must be detail-oriented, self-motivated, and require minimal supervision to meet or exceed the duties and functions of the job.
Excellent verbal and written communication skills.
Able to explain technical issues in way that is clear and understandable to non-technical people.
Strong customer service orientation even in the face of adverse service conditions.
BA or BS degree. At least one of the following industry certifications is required: - MCSA/MCSE Windows Server 2003 or above - MCITP - Citrix CCA - CCNA with Specialization (Security, Voice, Wireless) - Apple Certified System Administrator (ACSA) - VMware Certified Professional (VCP) - SonicWALL: CSSA
Contact ASAP for details:
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