Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Level 3 Legal Desktop Support

Expired Job

Bayforce Melville , NY 11747

Posted 4 months ago

Level 3 Legal Desktop Support
Long Island, NY
Start: ASAP

Required Skills:

At least 5 years of experience provisioning, managing, and troubleshooting Microsoft Active Directory, Windows Server 2003/2008, and Microsoft Exchange 2003/2007/2010.

An advanced understanding of and practical deployment experience with virtualized environments.

Experience with planning, designing, implementing and supporting client/server networking environments for multiple small to medium sized businesses.

Advanced understanding of and practical experience provisioning, managing, and troubleshooting firewall appliances and services from major network security vendors.

Advanced understanding of and practical experience provisioning, managing, and troubleshooting storage technologies from major storage vendors.

Advanced understanding of and practical experience provisioning, managing, and troubleshooting of backup and disaster recovery processes, software, and hardware from major vendors including: single and multi-tape backup libraries, disk-to-disk, and disk-to-cloud technologies.

Advanced understanding of and practical deployment experience of Client and Server Mobile messaging technologies including Blackberry Enterprise Server and Active Sync and associated handheld and tablet devices.

Advanced understanding of WLAN and wireless security concepts.

Demonstrated skill with Visio or other network diagram software.

Must possess strong interpersonal skills conducive to team development and excellent customer service.

Proven ability to operate productively in a fast-paced metric-driven call-center environment.

Ability to effectively communicate with users over the phone and provide remote support using a variety of remote support tools.

Must be detail-oriented, self-motivated, and require minimal supervision to meet or exceed the duties and functions of the job.

Excellent verbal and written communication skills.

Able to explain technical issues in way that is clear and understandable to non-technical people.

Strong customer service orientation even in the face of adverse service conditions.
BA or BS degree. At least one of the following industry certifications is required: - MCSA/MCSE Windows Server 2003 or above - MCITP - Citrix CCA - CCNA with Specialization (Security, Voice, Wireless) - Apple Certified System Administrator (ACSA) - VMware Certified Professional (VCP) - SonicWALL: CSSA

Contact ASAP for details:

Level 3, Desktop, support, legal, active directory, Microsoft, deployment, firewall, mobile, wireless. back up, Senior, operate, visio,network, software, WLAN, security

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Engineer

Minato Consulting

Posted 1 week ago

VIEW JOBS 12/1/2018 6:31:39 PM 2019-03-01T18:31 <p> </p> <p>The position of Desktop Engineer is responsible for the creation of software packages for Windows based desktops and laptops, including testing and distribution.<br /> <br /> DUTIES AND RESPONSIBILITIES:<br /> Uses Software Distribution and Patch Management Tools to ensure critical product and security patches are deployed to all PC’s.</p> <ul> <li>Deploys packaged desktop software on an ad-hoc or rollout basis using enterprise desktop management tools with Tivoli Endpoint Manager (Bigfix), and track all software licensing, PC and software inventory.</li> <li>Conducts packaging QA and user acceptance tests.</li> <li>Designs automated installation processes for the workstations using Bigfix, AppV and Citrix XenApp or similar deployment tools to provide consistent and predictable services.</li> <li>Ensures all new and proposed software is packaged and tested with existing desktop image prior to deployment.</li> <li>Performs requirements gathering, initial engineering design, platform/environment integration and evolution planning to support highly reliable, available, scalable and cost-effective computing.</li> <li>Develops and implements infrastructure solutions in support of the desktop environment.</li> <li>Oversees the maintenance of all corporate images as hardware changes occur ensuring no incompatibilities.</li> <li>Interfaces with vendors for escalated support and advance product knowledge.</li> <li>Ensure managed service partners for end-point services and support are meeting contractual obligations, metrics and measures, and financial management</li> <li>Provides 24x7 support for all desktop/laptop and end-user devices for critical issues.</li> <li>Ensures internal and external customer satisfaction at all times.</li> <li>Identifies and implements improvements to enhance customer satisfaction on a continual basis.</li> <li>Develops and performs hands-on advanced (2nd and 3rd level) troubleshooting and repair procedures for hardware, software, and related end-user devices and peripherals as needed.</li> <li>Develops standards, best practices and documentation for providing support for all PC, desktop, laptops, and end-user devices.</li> <li>Created, reviews and updates processes for building images, configuring new and replacement PC’s.</li> <li>Support Jetadmin, McAfee EPO, Lenovo LTM Management Systems</li> <li>Works closely with the Distributed Computing Systems Team to support all Citrix clients and servers.</li> <li>Creates PC Support related documentation as required.</li> <li>Submit and Performs appropriate change control procedures with regards to all PC Support systems.</li> <li>Tracks all PC requests including new/replacement PC’s, open trouble tickets, software installs, and other requests.</li> <li>Produces and presents weekly status reports to IT Management.</li> <li>Works closely with the IT Help Desk group to ensure the team is ready to offer 2nd and 3rd level technical support.</li> <li>Supervises external resources and consulting as required tracks time and work accomplished to ensure maximum productivity.</li> <li>Acts as team lead for PC Support team in the PC Support Supervisor’s absence or as directed.</li> <li>Leads PC Support related projects utilizing internal and external resources as required.</li> <li>Works with the PC Support Supervisor to develop and track all PC Support related project budgets as required. Participates in the adherence to these budgets and takes corrective action as necessary.</li> <li>Consults with company's departments, associates, and business partners to ensure understanding of the PC Support group’s business impact on each.</li> <li>Maintains leading-edge knowledge of all desktop and mobile technologies and their potential applications to Company's business strategy to ensure we make the right decisions through time to maximize systems investment.</li> <li>Ensures the confidentiality of sensitive information.</li> <li>Fosters the Company's Culture in the department and throughout the company to ensure fulfillment of Company's vision and unity of purpose.</li> <li>Participation in special projects and performs additional duties as required</li> </ul> EDUCATION AND EXPERIENCE: <ul> <li>Bachelor’s degree in Computer Science or equivalent experience is required.</li> <li>Minimum five years of packaging desktop software and designing distribution methods is required.</li> <li>Minimum five years desktop infrastructure engineering experience with desktops/laptops and Microsoft Windows Operating Systems and general business productivity software (i.e. MS Office, Visio, Adobe) within a corporate environment is required.</li> <li>Minimum five years working with application packaging, scripting and deployment of software BigFix required.</li> <li>Strong background in building, testing, updating, and deploying Windows operating systems in a large professional, business environment required.</li> <li>Advanced understanding of application packaging, software distribution, patch management, inventory and asset tracking required.</li> <li>Industry recognized certifications such as A+, MCSE or ITIL are preferred.</li> <li>Proven experience with building strategies and processes with in the desktop space required.</li> <li>Experience with Citrix clients and servers are required.</li> <li>Macintosh experience preferred.</li> <li>XENDESKTOP/ESX experience</li> <li>Tivoli Endpoint Manager (bigfix) experience required</li> <li>Imagex/dism experience required</li> <li>McAfee EPO experience required</li> <li>SharePoint Online/Office 365 experience required</li> </ul> SKILLS: <ul> <li>Good written and verbal communication skills required.</li> <li>Advanced level application packaging for .exe and .msi files required.</li> <li>Expert knowledge of Windows 7/Win10/OSX and Windows Installer technologies required.</li> <li>Expert knowledge of at least one current enterprise software packaging tools (InstallShield, AdminStuido or Wise Package Studio) required.</li> <li>GPO – Group Policy Knowledge</li> <li>Working knowledge of applicable scripting languages (VBScript, InstallShield, Batch, Kixtart, WMI, Powershell) required.</li> <li>Excellent time management and organization skills required.</li> <li>Solid understanding of Windows Operating systems (Windows 7/10) and registry required.</li> <li>Working knowledge of Citrix is required.</li> <li>Understanding of Internet technologies, including encryption, SSL, Browsers, firewalls and proxies is required.</li> <li>Hands-on experience supporting Microsoft Latest Windows Operation Systems (Win7, Server 2016), O365</li> </ul> OTHER REQUIREMENTS: <ul> <li>A valid driver’s license and the ability to travel are required.</li> </ul> <br /> <br /> <strong>MUST-HAVES </strong> <ul> <li>5+ yrs packaging desktop software & designing distribution methods required</li> <li>5+ yrs desktop infrastructure engineering w/ desktops/laptops, Windows OS in a large corporate environment</li> <li>5+ yrs application packaging, scripting and deployment software Tivoli bigfix (or other Endpoint mgmt solutions) required</li> <li>Expert knowledge of at least one (InstallShield, AdminStudio or Wise Package Studio)</li> <li>Expert Group Policy Knowledge</li> </ul> Minato Consulting Melville NY

Level 3 Legal Desktop Support

Expired Job