Level 2 Support Technician

Kinetix Technology Services, LLC San Mateo , CA 94402

Posted 2 days ago

Level 2 Support Technician at Bay Area's Fastest Growing IT Startup

Kinetix is a rapidly growing MSP (managed service provider), offering tech services to startups in the Bay Area, New York, and beyond. We are an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services.

Kinetix exists to help our clients and people grow

About the Role
We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a Senior Helpdesk Technician. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, where you'll work on higher-level issues and projects across all clients.We are looking for someone with:

  • Demonstrable experience supporting PC & Mac workstations
  • Experience with Windows servers (Active Directory, Group Policy)
  • Experience with cloud platforms such as Azure, AWS, Office 365
  • Experience with Jamf
  • Advanced networking knowledge (DHCP, DNS, VPN)
  • At least 5 years of help desk experience
  • Strong professional and technical communication skills (both written and verbal)
  • A calm and focused approach to high-pressure situations
  • The ability to be receptive and action-oriented in response to constructive feedback
  • A passion for developing hard and soft skills and career advancement
  • A strong dedication to developing technically and to delivering world-class customer service

Some responsibilities will include:

  • Working directly with our clients to tackle high-level technical problems
  • Providing technical support by phone, email, chat, and potentially in-person
  • Working on challenging technical projects
  • Participating in a reasonable on-call rotation system
  • Helping, teaching, and mentoring level 1 technicians

Benefits and perks:

  • Our office has all the features of a typical startup: ping pong table, free snacks, and lots of interaction with talented and interesting people
  • Monthly social events like happy hours, bowling, go-karting, and pool
  • Annual company-wide camping retreat every Summer
  • 100% coverage for medical/dental/vision premiums and more
  • $125 monthly cell phone reimbursement

Working at Kinetix during the COVID-19 pandemic

As with other companies, we and our clients have felt the impact of the global COVID-19 pandemic. We have adapted to the current situation and will continue evolving as necessary. Safety is our biggest concern. Currently, we are working remotely, but in the case of onsite visits we require all employees and clients to strictly adhere to all local, state and CDC guidelines as they pertain to social distancing, Personal Protective Equipment (PPE), and all other safety precautions to ensure that everyone can work as safely as possible.

At the start of the pandemic we became a primarily remote workforce and use all the best communication tools to support our team and clients. We went from having monthly in-person events to virtual ones and continue to find ways of keeping our team connected. Visit our About Us page to learn more about life at Kinetix and our learning & feedback culture. Even though you will be remote, you will always feel like part of the team. We provide employees with all the equipment and tools they will need to work remotely. And if you feel like you dont have everything you need to do the best job you can, youre welcome to request additional equipment to set up your in-home office. At Kinetix, our mission has been built on continuous improvement and growth. We believe this extends far beyond technical skills, certifications, or credentials. We have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

Apply Here: https://www.kinetix.com/careers/

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Level 2 Support Technician

Kinetix Technology Services, LLC