Level 2 Field Technician

Premium Retail Services Reno , NV 89510

Posted 3 weeks ago

Job overview:

Help drive service success to improve customer satisfaction as a part-time Level 2 Field Technician.

You'll serve as a highly-trained merchandising project specialist who will manage installations, diagnose issues and provide troubleshooting while working directly with store management and team members in an active, sales-driven retail environment.

Premium Retail Services has been pioneering bold retail strategies, tools, and technologies since 1985 with a single goal: to help our partners advance their industries and the lives of their consumers.

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Your qualities:

  • Friendly yet professional

  • Tech-savvy

  • Successful management skills

  • Excellent communicator

  • Collaborative

  • Willingness to travel (occasional overnight stays may be required)

What you'll do:

  • Manage installation, repair and support for displays. Identify in-store marketing opportunities while educating Retail Market Managers and dedicated partners on all supported displays

  • Diagnose errors and/or technical problems and determine proper solutions

  • Install, modify and maintain displays as well as their corresponding security systems

  • Build and maintain relationships with store management and associates

  • Provide accurate, timely reporting

Your experience:

  • 3-5 years' experience in merchandising and technical troubleshooting

  • Previous territory management experience preferred

Necessary tools for success:

  • Technical troubleshooting skills

  • Remote home office

  • Computer, smartphone or tablet for communication and reporting

  • Internet access

  • Willingness to work weekend and major national holidays

  • Ability to lift 50 pounds

Equal Opportunity Employer | E-verify Employer | Pursuant to California FCO and FCIHO | Premium will consider all qualified applicants with arrest, conviction records, as well as those with criminal histories.

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Level 2 Field Technician

Premium Retail Services