Level 1 Technician

Custom Computer Specialists/Net Activity is looking for a Level 1 Technician to join our team in the Greater Cleveland Ohio area. This position does require travel to clients in the Greater Ohio area, access to a vehicle on a daily basis.

Responsibilities:

• Hardware including mobile devices, tablets, laptops, desktops, servers, network appliances, firewalls, switches, routers, storage appliances.

• Operating systems including Microsoft Windows 7, Windows 8, Mac, Windows 2008 R2 Server, Windows 2012 Server and newer.

• Cloud-based applications including Office 365

• Train users on network, hardware, and software use.

• Help cross-train staff to be successful in supporting your areas of expertise

• Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.

Qualifications:

• At least 1 year experience in a business network environment

• Experience and troubleshooting skills in PC's, networking, remote connectivity, VPN, TCP/IP, DHCP, DNS, backups, imaging solutions.

• Excellent verbal and written communication skills to interact with all levels within an organization

• Self-starter; organized; ability to juggle and prioritize multiple tasks.

• Great attitude and customer service skills.