Level 1 Tech Support (3709)

Continental Automotive Group Austin , TX 78719

Posted 4 weeks ago

Continental Automotive Group is looking for a Level 1 IT Technician.

Our Level 1 Techs are an important and highly valued part of our team. As a Level 1 Technician, you would spend your day ensuring our employees have the tools they need to do their jobs to their fullest and quickly resolving technical issues they encounter. We are a very busy team and the ideal candidate would be highly motivated, proactive, and a master problem solver.

This is an internal customer service position! We create an excellent support experience for our co-workers within Continental Automotive Group's many locations so that they are happy to call us to assist them when they encounter an issue.


  • CompTIA A+ Certification is required.

  • Ability to lift 50 lbs to chest height.

  • Ability to stand for long periods of time

  • Sometimes all day.
  • Ability to crawl under desks
  • Sometimes all day.
  • Reliable transportation - you will be driving between several Austin locations.

  • 40 hours per week required, overtime available.

  • Available to work Monday-Friday from 7:30 to 16:30.

Example job duties include but are not limited to:

  • Create, update, and close tickets using our web-based ticketing system, Spiceworks.

  • Reset end user passwords.

  • Move workstations and manage cables.

  • Install peripheral devices.

  • Troubleshoot Windows 10 issues.

  • Install and Update programs on Windows 10.

  • Perform PC Hardware upgrades and replacements.

  • Deploy new PCs to end users.

  • Troubleshoot network connectivity issues.

Ideal candidates will be familiar with:

  • Computer hardware and basic hardware troubleshooting.

  • Windows 7 and Windows 10.

  • Windows Event Logs.

  • PC imaging and deployment.

  • Ping and basic network troubleshooting.

  • WiFi operation and basic troubleshooting.

  • The laser printing process and basic printer troubleshooting and maintenance.

  • Microsoft Active Directory.

  • GSuite.

  • iOS Devices.

Compensation and Perks:

  • $14.50 per hour, with pay increases when approved certifications are obtained.
  • 100% reimbursement for all approved certification exams.

If this sounds like something you'd be interested in, we'd love to hear from you!


The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

  • Employer Paid Dental Insurance

  • Employer Paid Life Insurance

  • Employer Paid Medical Insurance

  • Employer Paid Health Savings Account Contribution

  • Employer Paid Wellness Clinic (512) 381-3578

  • Employer Paid Flu Vaccinations Every Fall

  • Employer Percentage Matching for 401k

  • 14 Paid Time Off Vacation Days/Year (1-9 years)

  • 19 Paid Time Off Vacation Days/Year (10+ years)

  • Annual Christmas Bonus Based on Tenure

  • Annual Christmas Party

  • Annual Employee Appreciation Dinner

  • Employee Vehicle Purchase Program

  • Employee Discounts on Collision Repair, Parts, and Service

  • Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)

  • Holidays: Thanksgiving, Christmas & New Years

  • Employer Paid Lunches Every Saturday

  • Employer Paid Lunches/Dinners

  • Special Occasions (Blood Drives, Birthdays, Awards, etc.)
  • Access to In-House Insurance Agency

  • Access to In-House Marketing Agency

  • Voluntary Life Term and Whole Insurance

  • Voluntary AFLAC Supplemental Coverages

  • $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

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Level 1 Tech Support (3709)

Continental Automotive Group