Custom Computer Specialists, Inc. Hauppauge , NY 11788
Posted 2 months ago
We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!
This position pays between $40,000 - $44,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
Escalate tickets to Level 2 NOC Technicians
Troubleshoot EMR systems for clients
Rectify Active Directory issues
Support client technical issues via phone support
Diagnose Microsoft O365 issues
Troubleshoot printers and endpoint devices
Perform any other job duties assigned to you
QUALIFICATIONS:
1-3 years experience working a helpdesk or end user support
Working knowledge of Active directory
Working knowledge of Microsoft office
1-3 years of Windows OS experience
Strong Customer service skills
CompTIA A plus is preferred
ITIL certification is preferred
Custom Computer Specialists, Inc.