Level 1 NOC Technician

We are looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!

This position pays between $40,000 - $44,000 annually. Pay will be based on experience.

RESPONSIBILITIES:

• Escalate tickets to Level 2 NOC Technicians

• Troubleshoot EMR systems for clients

• Rectify Active Directory issues

• Support client technical issues via phone support

• Diagnose Microsoft O365 issues

• Troubleshoot printers and endpoint devices

• Perform any other job duties assigned to you

QUALIFICATIONS:

• 1-3 years experience working a helpdesk or end user support

• Working knowledge of Active directory

• Working knowledge of Microsoft office

• 1-3 years of Windows OS experience

• Strong Customer service skills

• CompTIA A plus is preferred

• ITIL certification is preferred