Level 1 Help Desk Support

Rapid Global Business Solutions, Inc Windsor Locks , CT 06096

Posted 2 months ago

RGBSI, is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary partner to top companies in the automotive, aerospace & defense, IT, media & entertainment, sports, energy, and finance industries. As a result of our clients' continued growth, we are looking for energetic, personable professionals to partner with these leading US companies.

Essential Duties and Responsibilities:

  • Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.

  • Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.

  • Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.

  • Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).

  • Assists in developing and enhancing the network computer systems, operating systems, applications and components.

  • Works closely with the Network Administrators to monitor, analyze and troubleshoot local area networks and components.

  • Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.

  • Installs, configures, troubleshoots and maintains end-user systems and applications.

  • Remains up-to-date with the latest relevant technology developments to ensure industry best practices and developments are known and investigated for applicability for the company.

  • Participate in projects with other IT departments and/or external vendors.

  • Performs other related duties as required.

Experience:

  • Two years completion from college, university, MCSE Certification or equivalent experience.

  • Customer Service: Commitment to provide positive customer interactions via a listening, setting expectations, treating customers with respect and providing best in class solutions.

  • Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to diagnose problems involving several concrete variables in standardized situations.

Education:

  • Associates Degree

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, Short Term Disability, AD&D and Tuition Reimbursement, etc. If you take pride in your work and are committed to personal and professional success we want to talk to you. Please visit www.rgbsi.com to learn more.

RGBSI is a Multi-National Corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, Mexico, and India.

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Level 1 Help Desk Support

Rapid Global Business Solutions, Inc