Level 1 Desktop Support Technician

CCS is looking for a Level 1 Desktop Support Technician to join our team onsite at one of our clients in Deer Park, NY. The technician is primarily responsible for installing, integrating, and troubleshooting laptops, desktops, and printers in an educational environment. In addition, the right candidate must have strong fundamentals in networking, active directory, desktop configuration and support.

This position is paying between $40,000-$45,000 annually. Pay will be based on experience.

Duties:

• Address tickets in the ticketing system

• Support the staff and educational needs of the school building(s)

• Support Windows workstations

• Troubleshoot Chromebooks (optimize & reimage)

• Install and troubleshoot printers, scanners and projectors

• Work with other technicians and IT staff to update documents

• Prioritize daily activities including tickets and administration requests

Qualifications:

• 1-3 years of technical experience, deskside preferred

• 2+ years of customer service experience

• Have a strong understanding of Windows OS &Chrome OS

• Prior experience with a ticketing system

• CompTIA A+

• Able to lift 50+ pounds