Level 1 Desktop Support Analyst

The Level 1 Desktop Support Analyst will join our growing team in Lombard helping support a variety of client projects.

Responsibilities:

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.

• Identify and assist in the resolution of hardware, software, and/or networking issues.

• Install new hardware systems, software upgrades, etc.

• Provide technical and/or operational training as needed.

• Document hardware configuration information, software configuration administration, network performance and network layouts.

Qualifications:

• 1+ year of experience as a Desktop Support Analyst

• Bachelor's Degree in Information Technology or related field or relevant experience

• Ability to think through problems and visualize solutions

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources

• Ability to work with all levels of staff within and outside of IT and outside the organization

• A self-starter able to work independently but comfortable working in a team environment

• Good analytical and problem-solving skills

• LAN and WAN experience

• Network security experience a plus