Lenscrafters - Team Lead

Store #: LENSCRAFTERS - Boca Town Center Mall - Core Store
Position: PT Team Lead
Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail

Ensure the LensCrafters team provides unsurpassed Customer Service
Proactive & solution driven, accurate execution & product knowledge
Assists customers with selections, provides recommendations, assists sales associates
Serves as a responsible alternate store key holder

While working in Lab, if applicable

Custom fits glasses & precisely place prescription in lenses
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
Ensures finished eyewear meets optical standards & customer requirements
Creates a safe working environment for all, demonstrates safe work practices
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

HS diploma/GED
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

State licensure (if applicable) &/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options

• Yessica Zuniga

Store Market Manager LC0407

Licensed Optician

She/Her

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Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami

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Manager, Management