Lenscrafters - Sales Associate

The Luxottica Group Schaumburg , IL 60173

Posted 3 weeks ago

Requisition ID: 98633

Store #: 003269 LensCrafters

Position:Casual Part-Time

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.

GENERAL FUNCTION

The Sales Associate delivers the brand value proposition Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. Helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers expectations. Ensures customers are always happy and satisfied with their experience.

MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.

  • Explores the needs & priorities of customers & links to store offerings, including eye exam.

  • Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.

  • Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.

  • Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.

  • Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.

  • Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.

  • Custom fits glasses & precisely places prescription in lenses.

  • Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.

  • Strives to achieve exceptional results on goals & competencies.

  • Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.

  • Presents, celebrates & educates at customer pick-up.

  • Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under ones control.

  • Informs management of potential safety opportunities.

  • Actively participates & contributes to store meetings and morning team huddles.

  • Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

  • Adheres to attendance & daily time keeping requirements.

  • Adheres to all company policies & procedures.

  • Sells on your feet 80%-100% of the time.

  • Consistently maintains proper dress code, including name tag & associate tablet.

  • Other duties may be assigned as business needs dictate.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • Strong customer service skills

  • Strong basic math skills

  • Effective selling skills

  • Familiarity with point of sale system, computers & calculators

  • Embrace new technology & change

PREFERRED QUALIFICATIONS

  • Knowledge of current store merchandise

  • Customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Associate ; Retail Management; Sales Associate Retail Associate ; Retail Management; Sales Associate


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Sales Associate

Things Remembered, Inc.

Posted 2 days ago

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 Overview The Sales Associate represents Things Remembered to our customer. This position has primary responsibility for customer satisfaction, generating sales, engraving, housekeeping, merchandising, POS operations and loss prevention, in adherence with all company/store standards. Responsibilities (Essential Functions) * Has previous retail or customer service experience, preferably in a selling environment * *Demonstrates success in selling. Uses selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship and reach store and individual sales goals. This requires constant standing and walking to work with customers and show them merchandise. * *Is proficient in the basic skills of store operations: engraving; performance of all register transactions; and equipment maintenance. This requires constant standing at the register and equipment as well as occasional squatting and kneeling. * *Participate in store activities of stocking, processing incoming and outgoing merchandise shipments. * This requires constant standing and walking, occasional squatting and kneeling, frequently lifting & carrying up to 10 lbs and occasionally 11-30 lbs as well as frequently climbing a 3-foot ladder working with arms overhead and occasionally using a 3-10-foot ladder to work with arms overhead. (*Essential Functions) Qualifications * Understands basic retail concepts: selling, visual merchandising, and loss prevention * Understands the importance of and is motivated by achieving sales goals and continually strives to increase sales * Demonstrates effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner * Ability to listen/read and accurately transcribe and verify customer message specifications onto engraved merchandise. * Relates to all customer segments and creates a good first impression * Manages multiple tasks and time effectively * Works as part of a team * Maintains a high energy level * Identifies the specific needs of the customer and suggests appropriate gift items. * Accepts suggestions and criticism in a positive manner and acts on them appropriately * Understands importance of teamwork in the store * Displays pride, self-confidence and a positive attitude * Is an active learner who takes responsibility for personal development * Has a strong work ethic and sense of personal responsibility * Is goal-oriented * Ability to work unsupervised * Displays flexibility to work a varied schedule to meet store needs Things Remembered, Inc. Schaumburg IL

Lenscrafters - Sales Associate

The Luxottica Group