Lenscrafters - Lead Eyecare Advisor (Colorado)

Requisition ID: 847408
Store #: 005645 LensCrafters
Position:Part-Time

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
Pay Range:

GENERAL FUNCTION
The Lead EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care by performing and managing the key steps. Delivers the stores key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

Greets customers without delay when they enter the location
Promptly answers the telephone in a friendly and courteous manner
Explains all required paperwork, tests, products and services as well as the appropriate time frame
Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution
Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
Places contact lens orders, processes shipments and properly submits invoices for payment
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
Explains to customers "One Hour" processing and expected delivery times
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all associates/patients
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials

RETAIL

Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Takes time to help the customers and answer questions giving them a better understanding of available options

DOCTOR'S OFFICE

Performs all pre-examination testing with accuracy and attention to detail
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed

BASIC QUALIFICATIONS

High School graduate or equivalent
Customer service skills
Knowledge of current fashion trends
Leadership skills
Problem solving ability
Familiarity with cash register, computers and calculators
Organization and sales skills
Strong basic math skills
Knowledge of office and store merchandise
Strong interpersonal skills
Pay Range: 18.53 - 25.54

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Boulder

Nearest Secondary Market: Denver

Job Segment:
Ophthalmic, Optometry, Fashion Retail, Retail Sales, Healthcare, Fashion, Retail