Requisition ID: 80791
Store #: 008807 Lenscrafters
LensCrafters is bringing its optical retail experience to Macys department stores in the U.S.
Macys and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macys commitment to the health and wellness of its customers. Eye health is critical to everyones personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macys strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.
GENERAL FUNCTION A leader within the LensCrafters organization. Deliver key performance indicators by integrating the Brand Story with Macy's & ensures flawless execution of the customer experience, recruits & hires brand right associates with a passion for optics, coaches & develops associates in order to prepare bench strength for the region/company, & lastly seamlessly links the doctor & retail functions together within a hosted environment.
MAJOR DUTIES & RESPONSIBILITIES
Convey a commitment to provide unsurpassed Customer Service, ensure the team performs the Sales & Service Process and Patient & Customer Journey
Demonstrate high-level of selling skills through direct sales & lead by example
Provide effective on-the-job training & guidance to team members
Deliver clear, motivating & constructive feedback in a timely manner
Confront problems directly & without delay; initiate appropriate disciplinary action when necessary & follow up to monitor progress
Drive profitable personal sales, model the way & foster a retail selling culture
Analyze store financial data & make recommendations regarding steps to implement for improve profitability
Strive to achieve far exceeds expectations on all targets set
Deliver the key performance indicators by inspiring associates to provide the customer experience that exceed expectations
Recruit, select, develop & retain high caliber staff
Execute & on-board team to guidelines
Interview candidates to keep a bench of possible replacement candidates
Perform additional duties to include payroll, inventory management, technical application & understanding
Complete & file in a timely manner all necessary store & customer paperwork being thorough & exact in detail
Lead OD & Host business partnership & co-planning
Adhere to all company policies & procedures
Prepare & execute physical inventory per company guidelines
Execute to guidelines LC Inventory Management System & Order tracker as a part of global POS
Ensure approved safety programs are implemented & maintained consistently per standards, creating a safe working environment for all
Lead by example in demonstrating safe work practices
HS diploma or equivalent
3 years as a high performing optical associate or non-optical retail supervisory experience (or equivalent experience as a LensCrafters Assistant Manager)
Demonstrated high-level selling skills
Passionate with a high-level of energy focused on impeccable customer service
Demonstrated leadership skills
Knowledge of operations, processes & business implications
Influencing & negotiating skills
Team building & coaching skills
Strong communicator & listener
Strong basic math skills (addition, subtraction, multiplication, division)
Problem solving ability
Organization & critical thinking skills
Basic level of business acumen
Familiarity with cash register, computers & calculators
College degree or equivalent
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Previous experience in customer service & retail
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at outside of US) or email
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.