Lenscrafters - Licensed Optician Macy's

The Luxottica Group Flushing , NY 11354

Posted 1 week ago

Requisition ID: 196303

Store #: 003222 LensCrafters

Position:Full-Time

LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.

GENERAL FUNCTION

The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

MAJOR DUTIES AND RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

  • Execute our CEE Service Model through Connect, Explore and Exceed

  • Ability to support problem solving and troubleshooting

  • Will engage patients, customers and fellow associates with use of our technology to support experiences

  • Delivers the Diamond Service Principals and Service Vision

  • Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service

  • Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.

  • Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.

  • Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.

  • Assists co-workers who have questions or problems; cooperates readily in group efforts.

  • Acts as a leader in optical acumen that provides a voice for associates due to their expertise.

  • Educates the customer on LensCrafters guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.

  • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.

  • Ensures finished eyewear meets optical standards and customer requirements/requests.

  • Celebrates the LC Advantages at dispense.

  • Strives to achieve Exceptional Results on LensCrafters annual CEI/Functional Skills that align with brand priorities.

  • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

  • Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.

  • Proficient in Order tracker to support customers getting orders RWP (ready when promised).

  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

  • Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction

BASIC QUALIFICATIONS

  • High School Diploma or equivalent

  • State licensure or certification by a nationally-recognized opticianary association as an optician

  • Optical dispensing experience

  • Knowledge of current optical theory and merchandise

  • Knowledge of current store merchandise assortment and use of Inventory management systems.

  • Strong communicator and listener

  • Awareness of current fashion trends

  • Sales skills ability to use and carry an IPAD / tablet

  • Comfortable with use of technology to engage patients, customers and associates.

PREFERRED QUALIFICATIONS

  • Actively studying LensCrafters Quality, Fitting and Adjusting Program

  • Previous customer service and retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Licensed Practical Nurse (Lpn) Home Care

Bayada Home Health

Posted Yesterday

VIEW JOBS 7/2/2020 12:00:00 AM 2020-09-30T00:00 With the COVID-19 pandemic reaching staggering heights, the role of our home health care licensed practical nurses (LPNs) has never been more important. They are our heroes on the home front, delivering essential care to keep our clients safe at home and out of the hospital-freeing up critical resources and helping to stop the spread. If the hero in you wants to make a difference, provide meaningful one-on-one care, and develop relationships with both clients and team members, BAYADA has a variety of opportunities for you to find your perfect fit. You'll enjoy the true flexible scheduling (full-time, part-time, and per-diem) you need to manage the personal challenges that COVID-19 has brought. While some of our clients are COVID-19-positive, the majority are not. As a BAYADA LPN, you may choose from a variety of one-on-one care options including: Skilled nursing shift-based care (including high-tech) with best-matched clients (pediatrics and/or adults) Short-term visit care to aid in recovery and disease management End-of-life hospice and palliative care Staff relief shifts for hospitals and home care When your work matters, it matters where you work Mission-driven and nonprofit, BAYADA has been at the forefront of health care for more than 45 years. We understand what it takes to provide the safest, highest-quality care, so we'll prepare and equip you to meet the everyday challenges of home care, and especially in this time of crisis. Our Licensed Practical Nurses (LPNs) enjoy: Weekly pay 24/7 on-call clinical manager support so you'll never feel alone Flexible scheduling to fit your lifestyle Health benefits for full- and part-time employees Paid time off (PTO) Paid, industry-leading training Scholarship programs and tuition reimbursement Local and national reward and recognition programs 401(k) with company match Tools needed for your job - we invest in our care team A positive and stable working environment with a supportive office team Certifications to advance your skills Qualifications for Licensed Practical Nurses (LPNs): Current LPN license in good standing Current CPR certification Minimum one-year clinical experience as a Licensed Practical Nurse (LPN) If you're the type of LPN who rises to the occasion, join our trusted team of home health care professionals who find working at BAYADA much more than a career-it's their calling. Apply today so we can work through this crisis, together. * BAYADA was Voted Glassdoor Best Places to Work 2018 & 2019* About BAYADA Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 28,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 23 states from more than 360 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK. In 2019, Baiada oversaw the company's unprecedented transition to a nonprofit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Sponsor-CLG #LI-CLG1 PandoLogic. Category:Healthcare, Keywords:Licensed Practical Nurse (LPN), Location:Flushing, NY-11351 Bayada Home Health Flushing NY

Lenscrafters - Licensed Optician Macy's

The Luxottica Group