Lenscrafters - Sales Associate

The Luxottica Group Center Valley , PA 18034

Posted 3 days ago

Requisition ID: 90683

Store #: 005105 LensCrafters

Position:Part-Time

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.

GENERAL FUNCTION

The Sales Associate delivers the brand value proposition Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. Helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers expectations. Ensures customers are always happy and satisfied with their experience.

MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.

  • Explores the needs & priorities of customers & links to store offerings, including eye exam.

  • Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.

  • Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.

  • Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.

  • Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.

  • Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.

  • Custom fits glasses & precisely places prescription in lenses.

  • Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.

  • Strives to achieve exceptional results on goals & competencies.

  • Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.

  • Presents, celebrates & educates at customer pick-up.

  • Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under ones control.

  • Informs management of potential safety opportunities.

  • Actively participates & contributes to store meetings and morning team huddles.

  • Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

  • Adheres to attendance & daily time keeping requirements.

  • Adheres to all company policies & procedures.

  • Sells on your feet 80%-100% of the time.

  • Consistently maintains proper dress code, including name tag & associate tablet.

  • Other duties may be assigned as business needs dictate.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • Strong customer service skills

  • Strong basic math skills

  • Effective selling skills

  • Familiarity with point of sale system, computers & calculators

  • Embrace new technology & change

PREFERRED QUALIFICATIONS

  • Knowledge of current store merchandise

  • Customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Associate Retail Associate


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Optometrist Center Valley PA Lenscrafters

The Luxottica Group

Posted 3 days ago

VIEW JOBS 1/20/2019 12:00:00 AM 2019-04-20T00:00 Requisition ID: 91482 At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. GENERAL FUNCTION The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.   MAJOR DUTIES & RESPONSIBILITIES * Ensures executional excellence & winning results in partnership with the MOD & store team. * Demonstrates commitment to exceed results through strong competency in KPI management & high accountability. * Ensures Brand is known as the leading optical provider within the community. * Operates as successful stakeholder to all leaders within the organization & local market. * Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on all KPIs. * Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: * Address all patients/customers visual life style needs * Make eyewear recommendations based on patients/customers’ needs * Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being * Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam * Conducts all services in accordance with protocol & accepted standards of care. * Ensures all patients receive accurate diagnosis & appropriate recommendations. * Establishes a positive Doctor/patient relationship. * Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences. * Ensures office systems are maintained. * Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements. * Provides effective training & guidance to team members making use of Company provided programs. * Delivers clear, motivating & constructive feedback in a timely manner to all associates. * Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately. * Encourages associate decision making at the level closest to the patient. * Maximizes partnerships through leadership, participation & involvement. * Takes pride in the appearance of the office. * Maintains safe working environment for all associates/patients. * Leads by example.   BASIC QUALIFICATIONS * Doctor of Optometry * Commitment to quality patient care * Knowledge of current Optometric theory & technology * Strong communicator & listener * Problem solving ability * Solid Organization skills Optometry The Luxottica Group Center Valley PA

Lenscrafters - Sales Associate

The Luxottica Group