Lenscrafters - Assistant Manager

The Luxottica Group Eggertsville , NY 14226

Posted 3 weeks ago

Requisition ID:108927

Store #:000236 LensCrafters

Position:Full-Time

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, youll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, youll be helping people look and see their best.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

  • Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

  • Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.

  • Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.

  • Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.

  • Partners with store manager to lead a team through strong knowledge & skills.

  • Provides training & guidance to team members.

  • Delivers clear & constructive feedback in a timely manner.

  • Informs store manager of any situation that may require any development or disciplinary action of others.

  • Supports recruiting, helps select high caliber team & creates talent pipeline.

  • Follows guidelines to optimally staff store.

  • Shows great pride in store appearance & executes visual directives.

  • Strives to maintain positive working relationships with doctors.

  • Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.

  • Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.

  • Performs & understands administrative duties.

  • Maintains a safe working environment for all.

  • Works a flexible schedule, including nights & weekends.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • 1+ year(s) management/supervisory experience with direct reports

  • Knowledge of retail operations, processes & policies

  • Strong basic math skills

  • Familiarity with cash register, computers & calculators

  • Must have a strong command of the English language for all written correspondence & oral communication

  • Strong communicator & listener

  • Demonstrated high-level of selling skills

  • Proven ability to problem solve

PREFERRED QUALIFICATIONS

  • College degree or equivalent

  • Previous experience in leadership position within retail & customer service industry

  • Knowledge of basic optics

  • Knowledge of current store merchandise

  • State licensure (if applicable) &/or ABO Certification in non-licensed states

  • Brand Final Inspector Certification

  • Brand Quality, Fitting & Adjusting Program

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Management Retail Management


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Optometrist Amherst NY Lenscrafters

The Luxottica Group

Posted 3 months ago

VIEW JOBS 5/30/2019 12:00:00 AM 2019-08-28T00:00 Requisition ID: 104113 At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. GENERAL FUNCTION The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.   MAJOR DUTIES & RESPONSIBILITIES * Ensures executional excellence & winning results in partnership with the MOD & store team. * Demonstrates commitment to exceed results through strong competency in KPI management & high accountability. * Ensures Brand is known as the leading optical provider within the community. * Operates as successful stakeholder to all leaders within the organization & local market. * Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on all KPIs. * Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: * Address all patients/customers visual life style needs * Make eyewear recommendations based on patients/customers’ needs * Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being * Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam * Conducts all services in accordance with protocol & accepted standards of care. * Ensures all patients receive accurate diagnosis & appropriate recommendations. * Establishes a positive Doctor/patient relationship. * Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences. * Ensures office systems are maintained. * Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements. * Provides effective training & guidance to team members making use of Company provided programs. * Delivers clear, motivating & constructive feedback in a timely manner to all associates. * Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately. * Encourages associate decision making at the level closest to the patient. * Maximizes partnerships through leadership, participation & involvement. * Takes pride in the appearance of the office. * Maintains safe working environment for all associates/patients. * Leads by example.   BASIC QUALIFICATIONS * Doctor of Optometry * Commitment to quality patient care * Knowledge of current Optometric theory & technology * Strong communicator & listener * Problem solving ability * Solid Organization skills Optometry The Luxottica Group Eggertsville NY

Lenscrafters - Assistant Manager

The Luxottica Group