Legal Receptionist & Switchboard

Ricoh Americas Corporation Chicago , IL 60602

Posted 3 months ago

Ricoh is hiring a Legal Receptionist and Switchboard Operator to work within a fast paced, professional Law Firm Environment.

As a Legal receptionist, one must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. They must also have the ability to operate multi-line telephone systems and office equipment such as computers, printers, scanners, copiers and video conferencing equipment.

Strong spelling and grammar skills are important in taking effective messages and drafting correspondence and reports. Familiarity with legal terms and jargon and an understanding of various office forms and legal documents is also crucial to the job.

Law Firm experience is highly preferred and recommended.

RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as:

  • Medical Coverage & Vision Coverage

  • Dental Coverage

  • Short/Long Term Disability

  • Term Life and AD&D Insurance

  • Spouse and Dependent Life Insurance

  • Flexible Spending Account

  • EAP and Work Life Benefits

  • Time off Benefits including: Vacation, Sick, and Holiday

  • Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.

WE ARE RICOH! Apply today!

POSITION PROFILE

Provides exceptional service within a Legal office environment by greeting and assisting all visitors. Provides phone coverage by answering and handling incoming calls for the customer. Also performs administrative duties as necessary. Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value added services.

JOB DUTIES AND RESPONSIBILITIES

  • Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach

  • Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior tomeeting times

  • Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level

  • Engages in company and community service events or firm initiatives, philanthropies

  • Performs light clerical/admin asst duties

  • Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.

  • Prepares documents, maintains files and calendars, schedules appointments and meetings as required

  • Prepares legal documents and correspondence from draft or dictated text as required

  • Manages calendars and assists in meeting deadlines as required

  • Provides light housekeeping duties, maintaining an organized work space

  • Provides "value added" services as approved by Site Manager/Supervisor

  • Builds professional relationships with clients as well as employees within the firm

  • Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture

  • Understands firm culture and expectations in regard to greeting clients and other visitors to the firm

  • Maintain proper visitor and guest security procedures as laid out by Ricoh and the firm

  • Monitors whereabouts of attorneys and staff to appropriately handle telephone calls, visitors and/or questions

  • Serve as firm concierge in regard to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc.

  • Maintain professional appearance and cleanliness of firm lobby

  • Orders supplies when necessary, organize supply room, supply closets etc.

  • Performs light hospitality when necessary, coffee, water, order food, drinks

  • May be responsible for assisting with issuing and keeping track of customer property (ID badges, cellular phones, phone/address book, Company directory, etc)

  • Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • High school diploma required

  • Three (3) years of related business experience preferred, strong preference for Admin and switchboard experience particularly in a law firm/legal environment

  • Associate Degree or Bachelor's degree preferred

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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Legal Receptionist & Switchboard

Ricoh Americas Corporation